Operation Manual

User’s manual Giotto espresso coffee machine
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Subject to change without notice Page 23 of 25
Trouble Shooting
Problem Possible causes Solutions
Machine is switched on,
water reservoir is filled but
nothing happens (=pump
doesn’t work when lever
fig. A-9 is positioned
upwards and boiler doesn’t
heat up)
The water tank isn’t
positioned properly.
Position the reservoir
properly.
Machine is not plugged in. Plug machine in
Circuit breaker is open Verify circuit breaker is
closed
Nothing happens
On/off switch is turned
“off”.
Turn switch “on”.
Coffee grind is to fine
and/or coffee is tamped too
much
Use a coarser ground
coffee and reduce tamping
pressure
Group shower screen is
clogged
Clean the screen with a
clean damp towel or
contact your authorized
service rep. for
replacement of the screen
Group restrictor is clogged Contact your authorized
service rep.
No water / coffee from the
group or coffee pouring
slowly
Blind filter (special order
feature for some markets)
is in the filterholder
Remove the blind filter
Steam nozzle is clogged
with dried milk
Unscrew nozzle and clean.
Boiler pressure is too low Check pressure at
approximately 1 bar.
If pressure is low, check
on/off switch is “on”
Boiler is overfilled Contact your authorized
service rep.
Boiler is empty Contact your authorized
service rep.
No steam from steam wand
Heating element defective Contact your authorized
service rep.
Boiler pressure is too low Check pressure at
approximately 1 bar.
If pressure is low, check
on/off switch is “on”
No water from hot water
nozzle
Boiler is overfilled Contact your authorized
service
Water leaking from
machine
Several causes. I.e. boiler
is overfilling.
Switch machine off and
unplug machine. Contact
your authorized service