System information

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Battery Replacement:
1. Use the indicator lights to confirm that battery replacement
is required
2. Open the battery compartment cover
3. Remove the old battery from the battery compartment
4. Remove the positive (red) and negative (black) leads from
the old battery
5. Attach the negative (black) and positive (red) leads to the
new battery
6. Insert the new battery into the battery compartment
7. Close the battery compartment cover
8. Use the indicator lights to confirm proper battery operation
5. APC PowerShield CP24D12
If your battery needs to be replaced on the APC PowerShield CP24D12 battery backup unit,
call SureWest at 844.YOURCCI (844.968.7224). We will replace your entire battery backup
unit for free.
Battery Cover Release Tabs
Positive Terminals
Black Cable
Red
Cable
Step 1
Step 3
Negative Terminals
Step 2
Maintenance
Troubleshooting
Digital TV Troubleshooting
Important Note: If all your CCI services are down, please check the power to the CCI
equipment in your house.
By performing basic troubleshooting before you call our Technical Support team, you can often
resolve the problem immediately and save time. Try using the following steps:
• Check power to equipment – Verify the electrical outlet has power and power cord
is securely plugged in to TV, set-top box, DVR, etc.
• Check cables and connectors – Make sure all cables and connections are securely
connected to your TV and each piece of equipment.
• Power cycle the set-top box – The black power cord must be unplugged from the back of
the set-top box for 10 seconds and then plug it back in. Wait for the setup to complete until
you see a picture.
• Verify TV is on the correct input channel – Press the TV/Video button on the
remote until you see a picture.
• Verify TV is on the right channel – Channel 3 or 4.
• Remote Issues – Replace batteries – Verify the batteries are not dead/low.
Internet/Data Troubleshooting
1. Check cables and connectors – Verify that the cord coming
from the wall to your router/computer is securely plugged in.
2. Power cycle your DSL modem router (Linksys, Netgear, D–
Link, etc.) and/or your computer. Turn OFF the power to
these devices. Wait 10 seconds. Follow this sequence when
turning ON the power – DSL modem, router and then your
computer.
3. Disable any firewall/security software – Norton firewall,
Norton Security, McAfee, Zone Alarm, etc.
4. Connect your computer directly to the data wall jack/DSL
modem – disconnect any personal routers/switches.
If you are unable to connect to the internet or access the web: