System information

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Back to Table of Contents
Billing
Billing Inquiries
Visit our Web site at mycci.net. Click on
Support for any billing questions.
Call: 844.YOURCCI (844.968.7224)
Monday – Friday, 8 a.m. to 6 p.m.
Bill Features
Combined Bill
CCI offers you the advantage of all your
communications services from one source,
on one bill — and the opportunity to save
with our bundled discounts. You will receive
a single bill for all your services, which will
display the following:
• Applicable installation charges.
• Prorated charges covering the service
period, from the date of installation to
the first day of your new billing period.
• Charges for the first full month of service.
Prorated Charges
CCI bills you for your service from the day it
begins until the day service is discontinued.
This results in prorated (partial-month)
charges appearing on your first bill. Examples
of prorated charges:
Adding a service
When any service or piece of equipment is
added to an account, the change in service
will be reflected on the next month’s bill.
The bill will include a prorated charge for the
service connected during the previous billing
period and the applicable monthly recurring
charge for the current billing period.
Removing a service
When any service or piece of equipment is
removed or discontinued, it will be covered
as a single-line item adjustment that will
credit the account from the date that the
service was removed through the end of the
billing period. If the service is discon tinued
but the equipment is not returned,
a debit may be made to the account on
the final bill.
Billing Policies
• All monthly recurring charges are billed
in advance.
• Nonrecurring charges and usage fees
(for long distance calls, video on demand,
etc.) are billed in arrears for service(s)
rendered since the prior billing cycle.
• Any changes made to your service
options will be reflected on your next
month’s bill.
Understanding Your Bill
(See sample on pages 68-69.)
Your Account Information
When you receive your first bill, please verify
the name (person responsible for payment
of the bill) and address on your bill.
Your account number, invoice number,
service period and invoice date
• Your account number should be included
on your check or money order and on
all correspondence.
• The invoice date is the first day
of your monthly service period.
• Future invoices will be processed
on the same day of each month.
Payment due date
Payment needs to be received on or before
the payment due date in order to avoid late
charges. Our Customer Care Center phone
number and address are provided on the
invoice for your convenience.
Feature announcement area
This section contains monthly information
bulletins and updates.
Remittance slip
Include the remittance portion of your
invoice with your payment. For billing address
changes, complete the reverse side of the
payment remittance portion of your invoice.
Previous balance
This includes:
• All service charges reflected on
your previous month’s invoice.
• Any current credits and/or
applicable adjustments.
• Any payments received since
your last invoice period.
Monthly recurring items
• Recurring charges include all monthly
service charges for telephone, high-speed
Internet, and digital television service.
• If your service was installed, or if you
made changes to your service, this
amount may also reflect prorated
charges.
Service connection/change charges
These charges include all nonrecurring charges
(installation fees, etc.).
Usage charges and pay-per-use services
These charges include all local and long dis-
tance usage charges and pay-per-use services
(video on demand and pay-per-view movies).
Taxes, surcharges and regulatory fees
Please see your bill for details.
Total amount due
This calculation includes any previous balance
and your current monthly charges.
Optional payment methods
You may pay your bill with a check, money
order, credit card or automatic payment.
Payment return address
Be sure this address shows through the
window of the return envelope. If you need
more information please go to our web site:
consolidated.com
Consumer Tips
Avoiding Late Fees
CCI reserves the right to charge applicable late
fees if payments are not received by the due
date.
Ensuring a Good Credit Rating
• Payment received on or before
the “payment due” date ensures
uninterrupted service and a good
credit rating.
• Remember to put your customer account
number on your check or money order
and enclose the bottom portion of your
statement with your payment.
• Make checks payable to Consolidated
Communications. Include your CCI
account number on the check to assure
your payment is credited to the correct
account.
Moving to a New Location
• If you are moving and need to
disconnect or transfer your CCI service,
call us as far in advance as possible
before your move date. If you want
to continue CCI service at your new
home (within our service area), we
can schedule a convenient transfer
appointment.
• If you are moving out of our service area,
please call one of our Customer Care
repre sentatives to place your disconnect
order and to make arrangements for the
return of any equipment supplied by CCI.