System information
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Help
Here are some tips on where to get help logging in and using MyCCI.
• Click on the help links throughout the MyCCI screens.
Note: In the example below, you can find out find out what a cookie is, or get help logging in to
MyCCI.
• Go to our online support site at mycci.net by clicking the MyCCI drop-down menu,
then click on Support. Find the MyCCI section with a complete listing of help topics.
If you are still having issues logging in to or using MyCCI, please call us at 844.YOURCCI
(844.968.7224).
The Support Web Site
Customer Service: Use the CCI support web site for all your customer service needs 24 hours
a day, 7 days a week. Go to mycci.net and click on the My Services drop-down, then click on
Support. Find the answers to your questions regarding new accounts, billing, FAQs for all of our
products, as well as the most common technical support issues you can resolve on your own.
The site also provides an overview for reading your monthly invoice and understanding the first
bill, which may contain prorated or fractional charges.
If you need additional help from Customer Service or have Technical Support needs, you can go
to the main page and click on Email Us to send us your questions or comments on any product
or service. We will return your e-mail within 1 business day of your request.
Contact Us
To access our telephone Self Help options,
call us at 844.YOURCCI (844.968.7224)
and select option #1 to enter our Self Help
Options. If you still need Technical Support,
you may contact us by:
E-mail: Go to consolidated.com/contact.
Telephone: For direct contact with Technical
Support 24 hours a day, 7 days a week,
call us at 844.YOURCCI (844.968.7224).
When contacting our support desk, the
following actions may be necessary:
• Your account will be accessed.
• You will be asked a series of questions to
pinpoint the problem.
• The representative may attempt to
troubleshoot the problem with you over
the phone.
• Additional remote testing may be
required.
• If the problem cannot be resolved
remotely, a technician may be dispatched
to your home. The representative will set
up a service call date and time convenient
for you.
Customer Care
For your convenience, CCI offers many self-
help Customer Service and payment options.
Should you still need Customer Service
Support, you may contact us by:
E-mail
Go to consolidated.com, select
Contact Us Via Email and under Category
select the most appropriate listing for your
request.
Telephone
For direct contact with a CCI Representative,
call us at 844.YOURCCI (844.968.7224) and
select the option from our menu that most
meets your needs.
By Mail
Send all payments by mail to:
Consolidated Communications
P.O. Box 30697
Los Angeles, CA 90030-0697
Send all letters and requests to:
Consolidated Communications
P.O. Box 969
Roseville, CA 95678
Customer Communication Centers
Visit one of our Customer Communication
Centers to pick up or drop off digital set-top
boxes:
Roseville
8150 Industrial Ave., Building D
Mon-Fri 9-6, Sat 9-5, Closed Sun
*closed most holidays
Town & Country
2805-2 Marconi Avenue
Sacramento, CA 95821
Mon-Fri 9-6, Sat 9-6, Closed Sun
*closed most holidays
Elk Grove
9766 Waterman Road
Mon-Fri 9-6, Sat & Sun Closed
*closed most holidays
In the unlikely event that you are not satisfied
with the answer or resolution provided by our
Customer Care team, you may contact:
Sacramento Metropolitan
Cable Television Commission
901 H Street Suite 206
Sacramento, CA 95814
916.874.6661
sacramento@saccounty.net
City of Lincoln
640 Fifth Street
Lincoln, CA 95648
916.645.3314