System information

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1. Call the Voice Mail Message Center. Note: If you are not
calling from your own telephone, press * then enter your
7-digit telephone number.
2. Enter the temporary passcode, 6789.
3. Press #.
4. The prompts will ask you to select a new passcode. Using
your telephone key pad, enter your personal passcode. It
will be played back for you to review with an opportunity to
change if necessary. Note: If you make a mistake entering
your new passcode (or at any time), do not hang up. The
Voice Mail service will repeat the information you entered
and let you try again.
5. The prompts will ask you to record your name. Simply state
your name (“Mary Clark”) without saying any other words.
After you record your name, press #. The Voice Mail service
will play it back for you to review with an opportunity to
change if necessary.
6. When asked, record your personal greeting. Press# when
you are finished. The greeting will be played back for you
to review with an opportunity to change if necessary.
Your mailbox is now set up and ready to use.
You can change your personal greeting, name announcement and passcode at any time
by pressing 9, for Mailbox Options, at the Main Menu.
If you have a “Greeting Only” mailbox, follow Steps 1-6 to enter your personal greeting.
Caller ID — To See Who’s Calling
When receiving a call, wait until your telephone completes the second ring; with call waiting ID,
you will hear a distinctive call waiting tone. The telephone number of who’s calling will appear
on your caller ID display screen.
* For Caller ID on TV, refer to page 26.
The first time you call the Voice Mail Message Center, you will be asked to set up your mailbox. Use
the temporary passcode, 6789. You will then be asked to enter your personal passcode, record your
name and a personal greeting. The prompts (voice instructions) will guide you through the steps:
Telephone
1. A short tone lets you know that a second call is waiting.
2. If you want to end the first call, let the first party hang up,
then press the Flash key on your telephone.
3. If you want the first party to hold, press Flash. This will
connect you to the second call. You can alternate between
the two calls by pressing the Flash key.
Other Telephone features available
· Anonymous Call Rejection
· Call Forwarding All Calls Fixed
· Call Forwarding Busy Fixed
· Call Forwarding Busy Variable
· Call Forwarding Do Not Answer Fixed
· Call Forwarding Do Not Answer
Variable
· Call Forwarding Variable
· Call Hold
· Call Return
· Call Transfer
· Call Waiting/Cancel
· Caller ID
· Priority Ringing
· Repeat Dialing
· Selective Call Acceptance
· Selective Call Forwarding
· Selective Call Rejection
· Six-way Calling
· Speed Calling 8
· Speed Calling 30
Visit our Web site at consolidated.com/voice for a full list of available phone features and
additional information.
Phone Service Disclaimer
For both Digital Phone Service and for any Traditional Phone Service provided over optical fiber,
Customer acknowledges disclosures related to limits on access to 911 and other emergency
service, including the fact that Customer, and not CCI, must provide electrical power for its
telephone and other equipment and for connection from the Service location to the CCI
network, and that electrical outages may affect 911 and other emergency access. Customer
also acknowledges receipt of stickers/labels for phones, noting 911 limits. Location-based 911
assistance is available only at the location where Service is installed by CCI.
If Customer uses a security or alarm system, Customer is responsible to notify its system provider
of the new service, to assure the system is operational before installation, to determine whether
the system can operate using the new service, and then to test and confirm system operability
periodically after installation.
Call Waiting — To Answer a Second Call