System information

44
45
Back to Table of Contents
Back to Table of Contents
Getting Started — Voice Mail Guide — Option 1: For Customers in the Greater
Sacramento Area/Fiber-Optic Network
1. Dial your home telephone number.
2. Press # when you hear the voice mail greeting.
3. Enter your temporary passcode (1234). You will now be
asked to replace your temporary passcode with your own
private passcode. Passcodes can be 4–10 digits long. For
security reasons, we strongly advise you to change your
passcode at this time.
4. Follow the tutorial to navigate through your voice
mail setup. If you ordered an Enhanced Mailbox with
Extension Mailboxes, please read the setup instructions
for extension mailboxes before you record your main
(host) message.
Important: You must complete the entire setup process for your personalized features to take
effect. If you hang up before the process is complete, you will have to complete the setup
process again. You are now ready to receive and use your voice mail.
How To Access Your Voice Mail Without Calling Your Home Phone Number
Telephone
To set up your Basic or Enhanced Voice Mail for the first time:
How To Access Your Voice Mail from Another Phone or Accessing a “Stand Alone Mailbox”
1. Call the Voice Mail Message Center (see instructions on
page 46.)
2. Press *.
3. Enter your mailbox number.
4. Enter your passcode.
5. Continue following the prompts for your selection.
Voice Mail Guide – Option 2: For Customers in the Greater Roseville Area
To access your mailbox, call the Voice Mail Message Center from a touch tone telephone.
There are three telephone numbers available:
Roseville/Rocklin/Granite Bay .............[phone]
Citrus Heights/Sacramento ...............[phone]
Davis ...................................[phone]
How To Access Your Voice Mail from Your Own Phone
1. Call the Voice Mail Message Center (see instructions above.)
2. Enter your passcode.
3. Continue following the prompts for your selection.
How To Access Your Voice Mail Using Your Home Phone Number
1. Dial your home telephone number. (Note: If you live in
a metropolitan area in which 10-digit dialing is required,
you must dial all ten digits.)
2. Press # when you hear the voice mail greeting.
3. Enter your passcode.
4. Follow the instructions to navigate through your voice mail.