System information
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Questions about Recording and Replaying Programs
How many channels can I watch and record at the same time?
Depending on your service area you may be able to record up to 4 programs at once. If all HDTV
services are in use a message will display asking if you prefer to watch the channel in SD if or if
you want to stop an HD recording.
Can I watch a show I’m recording before the recording has completed?
Yes. You can either watch the program live as it is being recorded, or you can access the program
through the recorded TV menu as it continues to be recorded.
Can I record On Demand programs?
No. Your DVR/set-top box does not record On Demand (VOD and SVOD) programs. Keep in
mind that On Demand programming can be watched over a specified period of time and you
have the ability to start it any time you choose.
If I have a home theater will my DVR record a program in Dolby Digital 5.1
®
?
Yes. If the program is broadcast in Dolby Digital 5.1
®
the program will be recorded with Dolby
Digital 5.1
®
. If the program is broadcast in analog sound, the recording will also be in analog
sound despite your home theater’s audio connection to your DVR/set-top box.
What picture format will my DVR record programs in?
Your DVR will record the programs in the same format they are broadcast.
Can I increase the rewind and fast-forward speed?
Yes. Your DVR has the ability to rewind and fast-forward at three speeds when viewing live TV
or recorded programming: 15X indicated by two arrows, 60X indicated by three arrows or 300X
indicated by four arrows. The indicator arrows appear in the status bar on the screen
while in rewind or fast-forward mode.
You may also skip back in 7-second increments by pressing the Replay button or skip ahead in
30-sceond increments by pressing the FWD button on your remote control.
Does my DVR record any of the menu bar, on-screen program guide, audio volume changes
or anything else that appears on the screen when I am using my remote control?
No. Your DVR only records the audio and video of the program you are recording.
A recording may start a minute or more after the program has begun. Why is this?
Your DVR is synced with the TV listing and if a network starts a program earlier than on the pro-
gram guide the DVR will miss that time unless you program your DVR to record earlier.
Only a part of my program was recorded. Why?
If the beginning of the program did not record, you may have tuned in after the program had
begun. If the end of the program did not record, it could be your DVR has reached its content
storage capacity. Another reason could be loss of power or digital TV signal during the recording.
Advanced Digital TV
Questions about Managing your Recordings
How long can I keep my recordings?
You can keep them as long as you want. Lock the programs you do not want auto-deleted. You
may need to erase some locked recordings if storage capacity becomes an issue.
Does my DVR automatically erase programs to make room for new ones?
Yes. Your DVR will automatically erase programs when space is needed. Your DVR will delete
the oldest recordings first.
Can I erase part of a recorded program?
No. Your DVR can only erase the program in its entirety.
How many future recordings can I schedule?
You can set as many future recordings as you want provided you have the necessary
storage capacity.
Do Parental Controls work with my DVR/set-top box?
Yes. Your Parental Controls will restrict what is viewed or recorded. If you schedule a recording
for a program or channel that is blocked the program will record but the video will not appear
and the audio will be muted. You will need to disable your parental lock feature to view the
program while it is being recorded.