System information
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Back to Table of Contents
Galaxie Plus
811 Holiday Hits
834 The Chill Lounge
835 The Spa Lounge
842 Celtic
850 Kids’ Stuff
Pop
801 Hit List
802 Pop Adult
803 Swinging Standards
808 Maximum Party
809 Grove Disco & Funk
810 Dance Clubbin’
825 The Light
826 Gospel
836 Easy Listening
843 Jammin’
Urban
827 Soul Storm
828 Urban Beats
829 Classic R ’n’ B Soul
830 Hip Hop
Decades
804 Jukebox Oldies
805 Flashback ’70s
806 Everything ’80s
807 Nothin’ but ’90s
Jazz
817 The Blues
831 Jazz Masters
832 Jazz Now
833 Smooth Jazz
Rock
812 Classic Rock
813 Rock Alternative
814 Rock
815 Heavy Metal
816 Alternative Rock Classics
818 Adult Alternative
Latin
844 Latino Tropical
845 Today’s Latin Pop
846 Retro Latino
847 Latino Urbana
848 Latino Tejano
849 Regional Mexican
Country
819 Folk Roots
820 Alternative Country/Americana
821 Hot Country
822 No Fences
823 Country Classics
824 Bluegrass
Classical
837 Pop Classics
838 Classic Masters
839 Chamber Music
840 Broadway
841 EC
Galaxie Music Channels by Genre
Questions about your DVR/Set-Top Box
Where can I find details on how to install my DVR/set-top box?
Installation information is found in the Let’s Get Started section of your DVR/set-top box manual.
It is also available in the DVR/set-top box Self-Install section of surewest.net/support.
Can I direct my DVR/set-top box questions to a Technical Support representative?
Yes. Just call 844.YOURCCI and follow the prompts for current customers.
How many hours of programming can I store in my DVR/set-top box?
The total number of recording hours will depend on the mix of SD (standard-definition)
or HD (high-definition) programs you have recorded. With the standard Whole Home DVR
(Motorola 1216) you can store up to 40 hours of HD programming or up to 100 hours of
SD programming. With the Whole Home DVR Plus (Motorola 1232) you can store up to
80 hours of HD programming or up to 200 hours of SD programming.
Can I view and record HD programming with my DVR/set-top box?
Yes. Your DVR/set-top box supports both SD and HD formats. A subscription to CCI True HD and
Digital Choice or higher is required to view and record HD programming.
Do I need to have my DVR/set-top box connected to a telephone line?
No. Your DVR/set-top box updates through the Ethernet connection.
What happens if my DVR/set-top box temporarily loses power?
All recordings saved prior to the power loss will be saved, as well as your future recording
schedules. Recordings that are set to record during the power loss will be missed.
If the power goes out, will my Parental Control, Favorites and Users Settings be lost?
No. These settings should not be lost if your DVR/set-top box loses power.
Why do I see the “too many devices are in use” message when only one Set-top
box is in use?
Each set-top box when in use or powered on counts as a program being watched. If you see
the “too many devices in use” message on your TV screen ensure that the set-top boxes not
in use are powered off by pressing the power button.
Advanced Digital TV