Fall 2014 Consolidated Communications SERVICE GUIDE TV, Internet & Phone
Welcome to Consolidated Communications (CCI) This guide to CCI services contains information on using your new entertainment services — Advanced Digital TV, High Speed Internet and Telephone. Although you’ll find answers to many of your most common questions in this guide, our Web site is the best resource for learning about your new services. A wealth of information is available to you at consolidated.com. If you need more assistance, please call Customer Care at 844.YOURCCI.
Contents Advanced Digital TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 • Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 • Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 • Remote Control Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Digital TV Remote Control Remote Control Functions To view your Advanced Digital TV service, complete the following steps: Use your remote to access programs, adjust volume, control your DVR/set-top box and On Demand selections as well as scroll through and confirm actions within the on-screen menus. A. Press the STB button on your remote control B. Press the Power button on your remote control, this will power on your TV and DVR/set-top box simultaneously Eclipse Power TV on or off C.
Advanced Digital TV Remote Control Functions cont.
Advanced Digital TV Get to know your Whole Home DVR/set-top box Rear Panel Your Whole Home DVR/set-top box is a Motorola VIP 1232/1216/1200. It supports all of advanced digital TV services including Pay Per View, Video on Demand and HD. Your DVR and set-top box must be handled much in the same way as a computer to reduce potential for damage.
Advanced Digital TV Providing Wireless ADTV service with the Motorola VAP2400 Unit Motorola VAP2400 Wireless Unit configuration Room One • Modem or Residential Gateway (RG) - usually set up by CCI installer • Motorola VAP2400 as Access Point unit 1 4 5 2 3 6 7 FRONT PANEL: Room Two • Television • Motorola VAP2400 as Client unit • Set-top box Your Motorola VAP2400 Wireless Unit when equipped can act as an Access Point unit, which transmits a data signal out wirelessly through the home, or a Client uni
Advanced Digital TV Installing an additional wireless unit to an existing system The Menu With the Motorola VAP2400 system you can add standard or high-definition television into any room in your home without having to run wires or drill holes. If your home’s video configuration already incorporates a Motorola VAP2400 wireless unit as a transmitting Access Point, you can easily create a video bridge to a secondary set-top box by adding a Motorola VAP2400 wireless unit as a receiving Client.
Advanced Digital TV Settings System Information Use the Settings menu to manage your DVR/set-top box settings. The System Information option provides you with details on the status of your Advanced Digital TV system.
Advanced Digital TV Stand By Mode Set Parental Controls Your Whole Home DVR/set-top box will go into Standby or Sleep mode in the following instances: CCI provides a parental control feature that enables you to limit the selections you or your family can watch. When a selection is blocked a lock image will appear on your screen with a message advising you to press OK to unlock the program.
Advanced Digital TV How to Set Up or Change your PIN To set up your PIN follow the steps below: 1. Press the Menu button on your remote control 2. Scroll to Settings 3. Scroll to the Parental Controls option and press OK on your remote control 4. Press OK on the Parental Locking option Adult Content Locking The Adult Locking feature is automatically set on your account when your new Advanced Digital TV service is installed. You have the option to lock, unlock and change the PIN used for this feature.
Advanced Digital TV On the Adult Locking screen you will also have the option to change your PIN. To change your PIN follow the steps below: 1. While on the Adult Locking screen scroll to Change PIN and press OK on your remote control While in the Guide you have many customization and short cut options. To access these options press the Zoom/Enter button on your remote control. Below is a list of the options available when using the Guide Options short cut with a description of each option.
Advanced Digital TV Picture In Picture (PIP) Channel Blocking With PIP you get a true picture-in-picture experience. This feature allows you to view one program on a full screen with audio, while watching a second program on a mini inset screen, referred to as the PIP screen. The PIP screen does not have audio; however, you do have the ability to move the PIP screen to the location on screen that is the most convenient for your viewing.
Advanced Digital TV Favorites Search In addition to the default channel list, you can create up to five Favorites lists per set-top box. To create your Favorites list(s), follow the steps below: The Search feature has been created to help you find programming you want to watch by defined text or people’s names. This feature helps you to quickly find programming without scrolling through the on-screen program guide channel by channel or by timeframes.
Advanced Digital TV Video On Demand (VOD Storefront) CCI On Demand provides access to thousands of hours of video titles, concerts, movies, free programs and special events. Ordering is simple and you can pause, fast-forward, rewind and stop the vast majority of the videos as needed. Most rentals are available for more than 24 hours; rental windows are based upon individual title and movie studio. The easiest way to access the VOD Storefront is to press the On Demand button on your remote control.
Advanced Digital TV Advanced Digital TV Rented VOD Program Disclaimer To access rented videos press the On Demand button on your remote control and scroll up to My Videos. All videos available for viewing will be listed. From this screen you’ll be able to select and view Current rentals, view or clear Saved videos and access Recently watched videos. We receive programming from various cable and non-cable networks and we are not responsible for the content of programs aired by these networks.
Advanced Digital TV To schedule recordings with the Online DVR Manager: To Manage your scheduled programs: 1. While in the program Guide screen click on a program title that you would like to record. 1. Click on the Scheduled Shows header, a list of all programs scheduled to record will appear on the screen. 2. In the pop up dialogue box that appears choose to Record this episode only or Record Series. If you choose Record Series the following options will be available: 2.
Advanced Digital TV You may also choose to Search for programs using your Online DVR Manager. 1. To search for a program to record, click on the Search header. CCI Caller ID on TV for ADTV With Caller ID on TV you take control of your incoming calls. Caller ID on TV lets you decide whether an incoming call will be an interruption. 2. From the Search screen type the program title you would like to search for in the search box and click on the Go button. 3.
Advanced Digital TV On the Caller ID History screen you can manage your Caller ID History listing by saving or deleting records, or you can also choose to delete all records. To manage your Caller ID history listing: 1. Press the Menu button on your remote control 2. Scroll to the Extras tab 3. Scroll down to Caller ID History and press OK on your remote control or Disable your Caller ID on TV feature.
Advanced Digital TV on TV feature follow these easy steps: To access you Galaxie Music App, follow the steps below: 1. Press the Menu button on your remote control 2. Scroll to the Extras tab 1. Press the Menu button on your remote control 3. Scroll down to Caller ID Snooze and press OK on your remote control 2. Scroll to Extras, then down to Galaxie and press OK. Your Galaxie app will automatically launch taking you to the genre tab (i.e. Rock, Pop, etc.
Advanced Digital TV Questions about your DVR/Set-Top Box Galaxie Music Channels by Genre Galaxie Plus 811 834 835 842 850 Holiday Hits The Chill Lounge The Spa Lounge Celtic Kids’ Stuff Rock Hit List Pop Adult Swinging Standards Maximum Party Grove Disco & Funk Dance Clubbin’ The Light Gospel Easy Listening Jammin’ Latin Pop 801 802 803 808 809 810 825 826 836 843 Urban 827 828 829 830 Soul Storm Urban Beats Classic R ’n’ B Soul Hip Hop 844 845 846 847 848 849 Classic Rock Rock Alternative Rock He
Advanced Digital TV Questions about Recording and Replaying Programs Questions about Managing your Recordings How many channels can I watch and record at the same time? Depending on your service area you may be able to record up to 4 programs at once. If all HDTV services are in use a message will display asking if you prefer to watch the channel in SD if or if you want to stop an HD recording. How long can I keep my recordings? You can keep them as long as you want.
High Speed Internet Traveling with CCI E-mail You can access your e-mail account when you are not at home from any Internet connection: CCI E-mail Depending on your Internet service package, your account may include 6-15 e-mail accounts. The size of the individual mailbox varies from 500 MB to 2 GB. To set up additional accounts, log on to MyCCI at mycci.net. Click My Services then click Manage E-Mail Addresses. 1. Access: consolidated.com/webmail. POP3, SMTP, and Newsgroup Server Names 2.
High Speed Internet Kaspersky Internet Security High Speed Internet — Minimum System Requirements Protect your family and computer by downloading Kaspersky Internet Security – included with your high speed Internet service ($79.95 value). Kaspersky Internet Security delivers innovative Hybrid Protection to keep you safe from today’s complex, ever-evolving threats.
Telephone Getting Started — Voice Mail Guide — Option 1: For Customers in the Greater Sacramento Area/Fiber-Optic Network To set up your Basic or Enhanced Voice Mail for the first time: 1. Dial your home telephone number. 2. Press # when you hear the voice mail greeting. 3. Enter your temporary passcode (1234). You will now be asked to replace your temporary passcode with your own private passcode. Passcodes can be 4–10 digits long.
Telephone The first time you call the Voice Mail Message Center, you will be asked to set up your mailbox. Use the temporary passcode, 6789. You will then be asked to enter your personal passcode, record your name and a personal greeting. The prompts (voice instructions) will guide you through the steps: Call Waiting — To Answer a Second Call 1. A short tone lets you know that a second call is waiting. 1. Call the Voice Mail Message Center.
Digital Phone Set Up Your Digital Phone Mailbox Record Your Greetings (Busy/No Answer) continued The first time you call the Digital Phone voice mail service, you will be asked to set up your personal mailbox. You can complete these steps in one phone call. - Press # if satisfied. Set Your Voice Mail PIN - Press 1 to replay your greeting. - Press * to (re)-record your voice mail greeting. 1. From your home phone: - Dial 749.7700 (customers in the 916 area code). From a remote phone: - Dial 749.
Digital Phone Manage Your Digital Phone Features Online via the Digital Phone Manager Help You can access help information from two different locations within the Digital Phone Manager. Clicking on these links will open the Digital Phone support web page at consolidated.com/digitalphonesupport. 1. Go to MyCCI (www.mycci.net). 2. Click the Log In link. Click the Help link in the upper right-hand corner of any Feature box in the Digital Phone Manager. Result: Log In window opens. 3.
MyCCI Manage Your Digital Phone Features via Your Telephone Keypad MyCCI In addition to managing your Digital Phone features online, you can manage many features via your telephone keypad. MyCCI is your own personal dashboard to the Internet and your CCI services. Use the Google search bar or get the latest news, weather, and much more! You can also check your CCI e-mail, customize your homepage layout, and add quick links to your favorite web sites.
MyCCI Logging In to MyCCI Create a MyCCI Online Account Anyone can access MyCCI. As a valued customer, we recommend you log in so you can enjoy all the benefits of MyCCI. You will need a MyCCI online account to log in to MyCCI. You will need two pieces of information to complete the create account process: Note: If you do not have a MyCCI online account, you will need to create one. You will need your account number and verbal password to create your account.
MyCCI My Services Online Billing & Payments My Services allows you to manage the online components of your CCI services. Explore speed upgrades and additional features that enhance your Internet experience, manage all your Digital Phone features here, or use the online DVR manager. For your convenience, CCI offers a secure online billing and payment support service 24 hours a day, 7 days a week to fit your schedule.
MyCCI Account Management Settings Personalize Homepage Layout Account Management Settings is where you can set access privileges for your MyCCI online account, create or change usernames, passwords, and security questions for all users on your account, and manage your email notification preferences. You can create the homepage layout and experience that is right for you! Note: Some of the Personalize homepage layout settings are ONLY available to the primary account user.
Contact Us Help Here are some tips on where to get help logging in and using MyCCI. • Click on the help links throughout the MyCCI screens. Note: In the example below, you can find out find out what a cookie is, or get help logging in to MyCCI. To access our telephone Self Help options, call us at 844.YOURCCI (844.968.7224) and select option #1 to enter our Self Help Options. If you still need Technical Support, you may contact us by: By Mail E-mail: Go to consolidated.com/contact.
Billing Online Billing & Payments Telephone Payments, Payment Arrangement and Account Balance For your convenience, CCI offers a secure online billing and payment support service 24 hours a day, 7 days a week to fit your schedule. This is a free service and when used with the paperless billing option can provide you with an easy and convenient way to manage your CCI account.
Billing Billing Inquiries Billing Policies Previous balance This includes: Consumer Tips Visit our Web site at mycci.net. Click on Support for any billing questions. Call: 844.YOURCCI (844.968.7224) Monday – Friday, 8 a.m. to 6 p.m. • • Avoiding Late Fees Bill Features Combined Bill CCI offers you the advantage of all your communications services from one source, on one bill — and the opportunity to save with our bundled discounts.
Billing Sample Bill C A M A S E L P D E E B M A S A ACCOUNT ID Otherwise known as the “Customer ID” this unique number allows CCI to quickly identify your account and process your requests in a timely manner. This number consists of your Account ID plus your Bill ID. Some customers could have more then one bill or end with bill 0002.
Maintenance Battery Backup for Telephone Service Your telephone service requires electrical power from your home to operate and in case of a power outage a battery backup is used to provide this service. You will not be able to make any calls, including 911 calls, during a power outage if your battery backup unit is not operational. CCI only provides a backup battery option for use during a customer’s commercial power outage.
Maintenance Types of Battery Backups: Please see below for instructions and information on the Battery Backups listed above. As a CCI customer you will have one of the following Battery Backups: 1. 1. Allied Telesis DUPS-1232GI (AT-iMG008) Allied Telesis DUPS-1232GI (AT-iMG008) Indicator Signals: System Status ✓ Battery Power Replace Battery X Auxiliary Power 2. APC ES 750 Alarm Silence Battery Emergency Use 3.
Maintenance Battery Replacement: 2. 1. Use the indicator lights to confirm that battery replacement is required 2. Open the battery compartment cover 3. Remove the old battery from the battery compartment APC ES 750 In order to maintain maximum emergency telephone service capability, avoid plugging any other devices into the top row of 5 battery backup outlets. You can use the bottom row of 5 surgeprotected outlets as a power strip for any devices you may wish to connect. Indicator Signals: 4.
Maintenance Battery Replacement: 3. and 4. Replace the battery when the Replace Battery Indicator light is flashing. Then only difference in the CP24U12 &CP27U13 is the alarm silence indicator. CP24U12 does not have this feature. 1. Use the indicator lights to confirm that battery replacement is required 2. Open the battery compartment cover 3. Remove the old battery from the battery compartment 4. Remove the positive (red) and negative (black) leads from the old battery 5.
Maintenance Troubleshooting Battery Replacement: Digital TV Troubleshooting 1. Use the indicator lights to confirm that battery replacement is required 2. Open the battery compartment cover 3. Remove the old battery from the battery compartment 4. Remove the positive (red) and negative (black) leads from the old battery 5. Attach the negative (black) and positive (red) leads to the new battery 6. Insert the new battery into the battery compartment 7. Close the battery compartment cover 8.
Troubleshooting Voice/Phone Troubleshooting Internet/Data Troubleshooting (cont.) No dial tone, static or hum on the line: If you are having speed issues: • 1. By having a wired or wireless router this will reduce your Internet speeds (10% - 20% estimate) depending on the condition/model of your equipment. 2. Power cycle your DSL modem router (Linksys, Netgear, D-Link, etc.) and/or your computer. Turn OFF the power to these devices. Wait 10 seconds.
Troubleshooting Digital Phone Troubleshooting (for customers in greater Roseville area) If you are experiencing no dial tone or noise on the line, follow the instructions below depending on the piece of equipment installed in your house: Comtrend 5631T or Nexus 5361T DSL modem with Innomedia/ATA RG634 1. Unplug the power cable from the equipment above. 2. Wait 30 seconds then plug the power cable back in and ensure it is secure. 3. Test your phone to verify if you have dial tone now.
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