Operation Manual

Troubleshooting
Page 3 - 4 EchoStar International Corporation
© 2004 EchoStar International Corporation
All rights reserved
7. INSTALLATION RELATED
Problem Possible cause What to do?
1. During (initial) setup
of the receiver, no
channels are found.
■ You did not select the
correct LNB(F).
■ On the receiver, in
the installation setup
menu select the
correct LNB(F).
■ When installed, you
have selected the
incorrect switch type
or port.
■ On the receiver, in
the installation setup
menu make the
correct selections.
■ You have selected
the incorrect satellite
to search channels
on.
■ On the receiver, in
the installation setup
menu select the
correct satellite.
■ You have selected
the incorrect search
method.
■ At an initial setup,
always choose the
option All.
2. My television does
not receive any
signal from the
receiver (UHF only)
■ You did not select the
correct Audio/Video
channel on your TV.
■ Refer to the user
guide of the TV for
instructions.
■ On the receiver, In
the TV system menu
select the correct
UHF channel and
PAL setting.
■ Use another method
to connect the
receiver.
3. My television does
not receive any
signal from the
receiver
■ You did not select the
correct A/V channel
on your TV.
■ Select the correct
A/V channel on your
TV.
■ You did not use a
correct SCART
cable.
■ Use only a full
featured SCART
cable that is correctly
shielded.
4. My television shows
black areas on the
left and right of the
screen.
■ You did not select the
correct Aspect ratio
for your TV.
■ On the receiver, in
the User profile
menu select the
correct Aspect ratio.
5. In a motorized
installation, I cannot
select a specific
satellite.
■ The required satellite
is located outside the
selected East or
West limit.
■ If physically possible,
mind dish damage,
revise the limit
setting.
■ Select another
satellite.
6. In a motorized
installation, the
motor reacts
unpredictable which
results in incorrect
positioning of the
dish.
■ The cables used are
worn, damaged or
corroded.
■ Inspect the cable for
possible damage and
install new cable as
required.
Problem Possible cause What to do?