Operation Manual

Troubleshooting
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© 2004 EchoStar International Corporation
All rights reserved
TROUBLESHOOTING
1. GENERAL
2. REMOTE CONTROL UNIT (RCU) RELATED
Problem Possible cause What to do?
1. Nothing appears on
the receiver front
panel.
■ Main power cable is
damaged or not
connected.
■ Check the main
power cord and
insert it in the (wall
socket).
■ The On/Off switch on
the rear panel is set
to Off.
■ Set the On/Off switch
in the On position.
■ General domestic
power failure.
■ Check the domestic
power supply and
insert a new fuse.
2. You have forgotten
the PIN-code.
■ - ■ Contact your dealer.
Problem Possible cause What to do?
1. Receiver does not
respond to the
RCU.
■ Batteries are empty. ■ Insert new batteries.
2. Receiver does
sometimes not
respond to the
RCU.
■ Direct sun light from
behind the receiver.
■ Close the sun blinds
or get closer to the
receiver.
■ You do not aim
sufficiently at the
receiver.
■ Aim at the receiver
display.
■ Install a RCU
extender.
■ Batteries are almost
empty.
■ Insert new batteries.
3. LIST RELATED
Problem Possible cause What to do?
1. The list is empty.
■ You have selected an
empty (favorite) list.
■ Press the White key,
select the Add option
to add the channels.
■ Press the Green key,
select the All
channels list.
■ The list is sorted. ■ Press the Blue key,
select the None
option.
■ No channels found
for the Satellite.
■ Press the MENU key
and select
Installation setup.
■ Select another
Search mode and
search again for
channels.
2. I cannot find the
channel while I
know it must be
there.
■ The list is sorted. ■ Press the Blue key,
select the None
option.
■ You are in the wrong
list.
■ Press the Green key,
select the All
channels list.
3. The list shows no
channel names.
■ The list is grouped. ■ If a selection has a +
in front, press the
i-key. Note that the
selection opens.
■ Press the Yellow key,
select the None
option.
4. There is only one
list available.
■ You have selected
the List access
option.
■ Press the MENU key,
select the List access
option - All.