Operation Manual

Troubleshooting Section 7
Digital Satellite Receiver Page 7 - 3
© 2001 EchoStar International Corporation
All rights reserved
7
1.4. REMOTE CONTROL UNIT (RCU) RELATED
1.5. INSTALLATION RELATED
Problem Possible cause What to do?
1. Receiver does not
respond to the RCU.
■ Batteries are empty. ■ Insert new batteries.
2. Receiver does some-
times not respond to the
RCU.
■ Direct sun light from
behind the receiver.
■ Close the sun blinds or
get closer to the receiver.
■ Youdonotaim
sufficiently at the receiver.
■ Aim at the receiver
display.
■ install a RCU extender.
■ Batteries are almost
empty.
■ Insert new batteries.
Problem Possible cause What to do?
1. My television does not
receive any signal from
the receiver (UHF only)
■ You did not select the
correct audio/video
channel on your TV.
■ Refer to the user manual
of the TV for instructions.
■ On the receiver, In the
TV system menu select
the correct channel and
PAL setting.
■ Use another method to
connect the receiver.
2. My television does not
receive any signal from
the receiver
■ You did not select the
correct A/V channel on
your TV.
■ Select the correct A/V
channel on your TV.
■ You did not use a correct
SCART cable.
■ Use only a full featured
SCART cable that is
correctly shielded.
3. My television shows black
areas on the left and right
of the screen.
■ You did not select the
correct aspect ratio for
your TV.
■ On the receiver, in the
user profile menu select
the correct aspect ratio.
4. During (initial) setup of
the receiver, no channels
are found.
■ You did not select the
correct LNB(F).
■ On the receiver, in the
installation setup menu
select the correct LNB(F).
■ When installed, you have
selected the incorrect
switch type or port.
■ On the receiver, in the
installation setup menu
make the correct
selections.
■ You have selected the
incorrect satellite to
search channels on.
■ On the receiver, in the
installation setup menu
select the correct
satellite.
■ You have selected the
incorrect search method.
■ At an initial setup, always
choose the option All.
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