User's Manual

Table Of Contents
Limited Warranty, cont’d
vii
3 Returned equipment must be packaged properly, using either the original shipping materials
or other appropriate packaging. Include a copy of the Bill of Sale. Any items returned with-
out a copy of the Proof of Purchase will be considered out of warranty.
4 Follow the instructions given to you by the Customer Service Representative when return-
ing your equipment for service.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
EchoStar SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS
SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES
SHALL EchoStar'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS
SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. EchoStar
RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF EchoStar
DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT
TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-
APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE TV CONVERTER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
If You Need Assistance
1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the System Info menu to find these numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk to
a Return Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
5. Returned equipment must be packaged properly, using either the original shipping materials
or the packaging in which the replacement equipment is shipped. Include a copy of the Bill
of Sale. Any items returned without a copy of the Proof of Purchase will be considered out
of warranty. Follow the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping box
that you use to return the equipment. To avoid confusion and misunderstandings, ship-
ments without an RA number clearly visible on the outside of the box will be returned to you
at your expense.