Echostar Technologies Satellite Receiver : User's Manual : Page 17

1. Ensure you have selected the correct input/source or channel number on your TV for watching digital channels using your satellite receiver. If you are using the optional USB OTA tuner module and missing local channels, refer to Missing Over-The-Ai...

2. Try a different satellite TV channel. Sometimes just one channel may be experiencing a problem, while other channels are fine. If just one channel seems to have the problem, go to the next section, Signal loss on one or some channels. If all chann...

3. Verify that the coaxial cables connecting to your receiver are hand tight, and are properly connected to your DISH Network antenna outside.

4. Verify that your DISH Network antenna equipment is still in place and does not appear to have been damaged or moved. If the antenna is out of proper alignment, then you may see signal-loss messages on some or all of your channels.

5. Try resetting your satellite receiver. Press the red reset button behind the small door on the left side of your receiver’s front panel and wait a few seconds. You can also press the POWER button on the remote control to turn it off (in standby ...

6. Check the Signal Strength bar for your satellite channels using the Point Dish screen and changing satellite locations and transponders, as needed. Satellite TV transponders with a signal strength below about 40 are likely to experience some loss ...

7. Your antenna may need to be adjusted. Contact DISH Network or your local retailer, as applicable, for assistance. If you want to try adjusting the antenna yourself, refer to any instructions accompanying the antenna, or to www.antennaweb.org for o...

1. Try a different channel. Sometimes just one channel may be experiencing a problem, while other channels are fine. If all channels are experiencing the problem, go to the previous section, Signal loss on all channels. If just one channel or a few c...

2. Press the GUIDE button twice and check if the Program Guide is set to show All Channels or My Channels. If another Favorites list, such as My HD Channels, is being displayed, then certain channels may appear to be missing. If you try to access cha...

3. Try resetting your satellite receiver. Press the red reset button behind the small door on the left side of your receiver’s front panel and wait a few seconds. You can also press the POWER button on the remote control to turn it off (in standby ...

4. If you are using the optional digital USB tuner and missing local channels, see Missing Over-The-Air channels (optional USB Tuner).

1. Your Hopper 2.0 receiver is able to tune satellite TV channels and local digital channels (with an optional USB OTA tuner). It is possible that some missing channels are channels still broadcasting in analog.

2. You can go to the website www.antennaweb.org to find out which local channels in your area are currently broadcasting a digital signal. If the channel you are missing is still broadcasting in analog, you can view the channel using a TV’s analog ...

3. Check the Signal Strength bar for Over-The-Air (OTA) channels; select MENU and then the Main Menu’s Settings tile, scroll down, and select Local Channels, then the option to Add a New Channel. Find a channel experiencing problems and verify it h...

4. Your antenna may need to be adjusted. Contact your local installer or antenna retailer, as applicable, for assistance. If you want to try adjusting the antenna yourself, refer to any instructions accompanying the antenna, or visit the www.antennaw...

1. Verify the batteries are installed according to the diagram inside the remote control’s battery compartment.

2. Try changing the batteries in the remote control. Batteries should all be of the same type (for example, alkaline or lithium) and size.

3. Confirm your remote is in the correct mode for the device you want to control. For example, to control your satellite receiver, press the SAT mode button on the remote before the function you want performed.

4. Make sure you are using the correct remote control provided for your Hopper 2.0 receiver. These remotes use radio frequency (RF) signals to operate your receiver. Other equipment is usually controlled using infrared (IR) light signals. If you have...

5. Check that the remote-control antenna is hand tightened onto the Hopper 2.0 back panel connector. The small antenna should not be touching other cables, connectors, or equipment. Adjusting this antenna to point straight up usually attains the best...

6. Verify that you have paired your remote control to your Hopper 2.0 receiver. Select SYSTEM INFO on the receiver front panel. With the System Info screen displayed, any paired remote control(s) should be listed on the right-hand side of the screen....

7. If your remote still doesn’t work, select Un-pair on the System Info screen and listen for the confirmation tone. After you hear it, you can press the SAT button to pair the remote again. If you do not hear the tone, continue with the next step ...

8. If your remote is not listed or cannot be un-paired on the System Info screen, then do the following:

1. If you have forgotten your existing password, you must call 1-800-333- 3474 (DISH) with your Receiver CA ID number to get more assistance. Locate the Receiver ID number by selecting SYSTEM INFO on the front panel, or alternately, by pressing the M...

2. To reset your password, press MENU to access the Main Menu, select the Settings tile, then select Parental Controls, and then choose the Edit Password option. When prompted for your old password, you must re-enter your existing password before you...

1. If you have set up parental controls (for example, blocking programs according to their ratings), but the programs are not being blocked, then you may not have locked your Hopper 2.0 receiver. See Parental Controls in the on-screen Manual under th...

2. If you have forgotten your password and therefore cannot unlock your receiver, then see Forgot password for Parental Controls.

1. If you try to display future programs in the Electronic Program Guide (EPG), but are unable to find the program schedule you are looking for, then first try scrolling the guide out far into the future until a guide- information update is triggered...

2. The Program Guide can display only programs that have not yet ended. The Guide cannot display a time or day earlier than the present.

3. If some channels are missing when you are using the Program Guide or Info banner, you may have locked the satellite receiver to hide adult channels, or you may have displayed a Favorites lists like the My HD Channels list instead of All Channels. ...

1. If a program is locked (see Parental Controls in the Help area), you must enter your password first before you may create a timer for that program.

2. If you have set up the maximum number of event timers, then your satellite receiver displays an error message when you try to set up an additional one, giving you the option of deleting an existing event timer.

3. If you try to extend the end of an event timer and create a conflict with other timers’ start times, then an error message displays.

4. If you stop or skip a timer that recurs, the next showing of the program is not affected. To stop all occurrences, you must delete the event timer. (Timers set to record Once are automatically deleted after they occur.)

5. If you set a timer that misses the beginning or end of a program, you may want to change the Start Early or End Late options for that timer.

1. Ensure event timers that you want to record programs are listed as DVR (Digital Video Recorder) type timers, not Auto-Tune type timers.

2. If you set up a recurring event timer, but it does not record one or more specific showings of the program, then double-check that you set the correct recurrence frequency for that timer (Weekly, Daily, Mon-Fri.).

3. If you set up a timer to Record Series, ensure that you have selected the correct choice between Only New Episodes or New and Reruns.

4. If you have several timers set for the same or overlapping time periods, then one or more may be skipped. Ensure that you have set the Priority of the recordings correctly. By default, new event timers are set with lower priority than existing tim...

5. Press the DVR button on your remote three times, or select Daily Schedule on the My Media screen, to see what specific events in the near future may be skipped due to timer conflicts.

1. If you run out of space for more recordings on your satellite receiver, then existing recordings that are not protected are erased, starting with the oldest unprotected one, as needed, to make room for new recordings as they occur. You should be a...

2. If you do not want a recording to be deleted, select Protect on the screen for that recording.

1. If your receiver is connected to the Internet, but you are having trouble accessing certain On Demand options or other Internet-based services from your receiver, then you may have a problem with your broadband Internet connection or home network....

2. Press MENU and select the Settings tile, then select Broadband Setup. On the Broadband Setup screen, verify that a valid IP address for your home network is listed. If the IP address seems to be invalid or is all zeroes, then select Reset Connection.

3. If the Connection Status is still Not Connected, or one or more items on the Broadband Setup screen say Failed, then troubleshoot your home network, router or gateway device, and broadband modem. See the installation instructions, user guides, hel...

4. To connect your satellite receiver to your router or gateway device using a HomePlug-to-Ethernet adapter, like a SlingLink, plug the receiver and SlingLink directly into nearby non-switched, non-GFI power outlets and ensure that no halogen lights,...

5. You may want to check with your Internet Service Provider (ISP) regarding Fair Access Policy (FAP) before using all your receiver’s Internet features. Some of these features may exceed usage limits.

1. If the Caller ID feature is not working, verify that you are currently subscribed to the Caller ID service from your phone service provider.

2. Verify that your active telephone line is connected securely to the phone jack on the back of your satellite receiver using No. 26 or larger telecommunication line cord.

3. Check that you have the feature enabled on your receiver by pressing the MENU button on your remote, selecting the Settings tile, scrolling down, and then selecting Caller ID Settings.

1. If you hear clicks or no dial tone when trying to make a voice call, the satellite receiver may have been trying to send Pay-Per-View purchase information to DISH Network. The receiver will hang up automatically if it finds the telephone line is i...

2. If you try to send or receive a FAX or modem transmission when the satellite receiver is trying to send Pay-Per-View purchase information to DISH Network, the receiver will disconnect automatically. The original transmission may have been interrup...