User's Manual

Table Of Contents
Troubleshooting
5
Getting More Help
015
You may have just plugged in the
receiver and it is acquiring the
satellite signal, or the receiver
may have temporarily lost the
signal.
Wait a few minutes to see if the message
goes away. Make sure that all required cables
are in place, and check that all cable
connections are both tight and dry (for
outdoor cables and connections).
Make sure that the satellite dish has a clear
line of sight to the satellite(s). Check whether
branches or leaves have grown into the line of
sight of the dish antenna.
Check that the Signal Strength bar on the
Point Dish screen (select the Settings tile,
scroll down, and select Point Dish) is green
and displays the word Locked. If not, then
contact your installer to re-aim the satellite
dish, if necessary, to obtain the strongest
possible signal.
059
You may have tried to close an
installation menu without having
performed the Check Switch test
on the Point Dish screen.
If your setup includes a multi-dish switch, then
run the Check Switch test, as follows:
1. Press MENU on your remote control or the
receiver’s front panel.
2. Select the Settings tile, scroll down, and then
select Point Dish.
3. Access the Point Dish screen and select
Check Switch to run the test.
060
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
Make sure that you have selected the option
for the correct satellite on the Point Dish
screen (select the Settings tile, scroll down,
and select Point Dish).
Make sure that the cable(s) for the satellite
that you have selected is connected to the
LNBF that receives signals from that satellite.
Contact your installer to re-aim the satellite
dish, if necessary, at the correct satellite(s).
061
The receiver is downloading
current software.
It is very important for the receiver to get the
latest software to function properly. The satellite
download may take several minutes. Do not
disturb or unplug the receiver during this time.
074
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
Wait a few minutes and then try again to enter
the password.
Note: The “time out” feature is designed to
prevent someone from trying password after
password until he or she happens to guess the
right one and then gains unauthorized access to
the receiver.
Message
Number
Possible Reason(s) What to Do