User's Manual

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Table Of Contents

Important Product Information

Warning and Attention Symbols

You must be aware of safety when you install and use this system. This Guide provides various

procedures. If you do some of these procedures carelessly, you could injure or kill yourself or

damage equipment or property. Some other procedures require special attention.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to

alert the user to the presence of uninsulated “dangerous voltage” within the product’s

enclosure that may be of sufficient magnitude to constitute a risk of electric shock to

persons.

The exclamation point within an equilateral triangle is intended to alert the user to the

presence of important operating and maintenance (servicing) instructions in the

literature accompanying the apparatus.

For Your Safety

Do not try to open the case. There is risk of electrical shock, which may cause

damage to the apparatus and/or personal injury or death to you. There are no user-

serviceable parts inside. Opening the case or making unauthorized changes will void

the warranty.

Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to

rain or moisture.

Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user tries to

perform operations in a non-routine manner. This product, like almost any other high tech

product, is subject to bugs and hence DISH Network CANNOT AND DOES NOT GUARANTEE

OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS

INTENDED UNDER ALL CIRCUMSTANCES. DISH Network endeavors to improve such

conditions and will periodically download improvements.

In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source

code available to the public to download from www.echostar.com.

Equipment and Software Covered by this Guide

This Guide covers the Hopper™ High-Definition DVR receiver and software model Hopper 2000.

This Guide may cover other devices, not listed here.

reserved. The information in this Guide may change without notice. We may issue revisions to tell

you about such changes. Please send comments or questions about this Guide to: Technical

Publications, EchoStar Corporation, 100 Inverness Terrace East, Englewood, CO 80112.

Printed in the United States of America. Part Number: 197592

DISH Network is a registered trademark of DISH Network L.L.C. For information about DISH

Network, please visit our website at www.dish.com.

We acknowledge all product names, trade names, or corporate names we mention in this Guide

to be the proprietary property of the registered owners.

Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are

trademarks of Dolby Laboratories.

HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered

trademarks of HDMI Licensing LLC.

MoCA and the MoCA logo are registered trademarks of Multimedia over Coax Alliance in the U.S.

and other countries.

Summary of content (25 pages)

PAGE 1
Warning and Attention Symbols You must be aware of safety when you install and use this system. This Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
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IMPORTANT PRODUCT INFORMATION IMPORTANT SAFETY INSTRUCTIONS..............II PROPER CARE OF YOUR EQUIPMENT..........IV LIMITED WARRANTY...................................VI RESIDENTIAL CUSTOMER AGREEMENT......VIII AGREEMENT ON INTERNET USAGE VIA YOUR RECEIVER................................................XIX FCC COMPLIANCE....................................XX IF YOU NEED HELP...................................
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Important Product Information IMPORTANT SAFETY INSTRUCTIONS 1. 2. 3. 4. 5. 6. 7. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9.
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Important Safety Instructions IMPORTANT SAFETY INSTRUCTIONS (continued) 15. The receiver is still connected to the AC power whenever it is plugged in to a live power outlet, even if it is turned off using the remote control or front panel buttons. 16. No flame sources, such as lit candles, should be placed on the equipment. 17. Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. 18.
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Important Product Information IMPORTANT SAFETY INSTRUCTIONS (continued) 27. Use an outlet that contains surge protection or ground fault protection. During an electrical storm or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines between the reeiver and the antenna, and disconnect the telephone line. These actions provide additional protection against damage caused by lightning or power line surges. 28.
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Proper Care of Your Equipment If this equipment does cause harmful interference to radio or television reception, which can be detremined by turning the equipment off and on, then the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocated the antenna assembly. • Increase the separation between the equipment. • Connect the equipment into an outlet on a circuit different from that to which the DISH receiver is connected.
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Getting More Help Getting More Help • FINDING MORE INFORMATION • TROUBLESHOOTING 1
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Getting More Help Finding More Information FINDING MORE INFORMATION How to get help: • If your new High-Definition Hopper 2.0 satellite receiver is not yet paired with at least one remote control, you need to pair the two together to access various forms of on-screen user assistance. See Remote is not working on page 9. • For more information on how to use your remote controls, refer to the Quick Reference Guide that came with your Hopper 2.0 receiver.
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Getting More Help Troubleshooting TROUBLESHOOTING Message Numbers Message Number 001 002 003, 004 Possible Reason(s) What to Do There may be a problem with the multi-dish switch. Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run the Check Switch test, as follows: 1. Press MENU on your remote control or the receiver’s front panel. 2.
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Getting More Help Troubleshooting Message Number Possible Reason(s) What to Do 005 The receiver may not have received authorization for programming yet. The satellite dish may have moved so that it is no longer picking up the satellite signal. The cable connections may have loosened or have moisture inside. There may be an interruption of the satellite signal. • If you have just authorized your receiver (added it to your account), then wait a few minutes to see if the message has been removed.
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Getting More Help Troubleshooting Message Number Possible Reason(s) What to Do You may have just plugged in the receiver and it is acquiring the satellite signal, or the receiver may have temporarily lost the signal. • Wait a few minutes to see if the message goes away. Make sure that all required cables are in place, and check that all cable connections are both tight and dry (for outdoor cables and connections). • Make sure that the satellite dish has a clear line of sight to the satellite(s).
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Getting More Help Troubleshooting Message Number 6 Possible Reason(s) What to Do 079, 080 You may not have connected the receiver to an active telephone line or broadband Internet connection, or the telephone line or Internet connection may be defective. Connect the receiver to an active telephone line or broadband Internet connection. Make sure that the telephone line or Internet connection to which you connect the receiver is working properly.
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Getting More Help Troubleshooting Signal loss on all channels 1. Ensure you have selected the correct input/source or channel number on your TV for watching digital channels using your satellite receiver. If you are using the optional USB OTA tuner module and missing local channels, refer to Missing Over-The-Air channels (optional USB Tuner). 2. Try a different satellite TV channel. Sometimes just one channel may be experiencing a problem, while other channels are fine.
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Getting More Help Troubleshooting 2. Press the GUIDE button twice and check if the Program Guide is set to show All Channels or My Channels. If another Favorites list, such as My HD Channels, is being displayed, then certain channels may appear to be missing. If you try to access channels not shown in the current Favorites list, then the receiver skips over them. 3. Try resetting your satellite receiver.
PAGE 15
Getting More Help Troubleshooting Remote is not working 1. Verify the batteries are installed according to the diagram inside the remote control’s battery compartment. 2. Try changing the batteries in the remote control. Batteries should all be of the same type (for example, alkaline or lithium) and size. 3. Confirm your remote is in the correct mode for the device you want to control.
PAGE 16
Getting More Help Troubleshooting - Press the SEARCH button (SAT lights up). - Press the VOL+ button (SAT lights up) - Press the STOP button (SAT lights up, then un-pair tone is heard). - Go back to Step 6 and repeat steps to re-pair your remote control. Forgot password for Parental Controls 1. If you have forgotten your existing password, you must call 1-800-3333474 (DISH) with your Receiver CA ID number to get more assistance.
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Getting More Help Troubleshooting 3. If some channels are missing when you are using the Program Guide or Info banner, you may have locked the satellite receiver to hide adult channels, or you may have displayed a Favorites lists like the My HD Channels list instead of All Channels. To show the missing channels, unlock the Hopper 2.
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Getting More Help Troubleshooting 5. Press the DVR button on your remote three times, or select Daily Schedule on the My Media screen, to see what specific events in the near future may be skipped due to timer conflicts. Events disappearing from Recordings list 1. If you run out of space for more recordings on your satellite receiver, then existing recordings that are not protected are erased, starting with the oldest unprotected one, as needed, to make room for new recordings as they occur.
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Getting More Help Troubleshooting 5. You may want to check with your Internet Service Provider (ISP) regarding Fair Access Policy (FAP) before using all your receiver’s Internet features. Some of these features may exceed usage limits. Caller ID issues 1. If the Caller ID feature is not working, verify that you are currently subscribed to the Caller ID service from your phone service provider. 2.
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Getting More Help Troubleshooting 14
PAGE 21
LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.EchoStar Technologies L.L.C.
PAGE 22
Limited Warranty, cont’d 3 4 Returned equipment must be packaged properly, using either the original shipping materials or other appropriate packaging. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative when returning your equipment for service. Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
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Agreement on Internet Usage via Your Receiver The software contained in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet.
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FCC Compliance, cont’d FCC COMPLIANCE The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the regulations. Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
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Compliance Information Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.