User's Manual

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Unless required by applicable law, deposits will not be held segregated from other funds and will
not earn or accrue interest. Promotional pricing is valid only at the time of installation.
F.
Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money
you owe us or to assert any other right that we may have against you, including without
limitation, any breach of any agreement you may have with DISH Network or one of our
affiliates, you agree to pay the reasonable costs of such collection or other action. These costs
may include, without limitation, the costs of a collection agency, reasonable attorneys' fees and
court costs. If you believe you have been billed in error or you would like to make any other
requests for a billing statement credit, you must contact our customer service center by
telephone or in writing within twenty (20) days after the date you receive the bill for which you are
seeking correction. Failure to timely notify us of a dispute will constitute your acceptance of the
corresponding bill. You must pay undisputed portions of any billing statement before the next
billing statement is issued or you must pay a Late Payment Fee. All payments for Services must
be made directly by you to us, unless we authorize otherwise; for example, DISH Network shall
have no obligation to provide Services for which payment is made by you to a third party or
payment is made by a third party on your behalf.
G.
Billing Agent Payments. Different or other payment and billing terms, conditions, options and
fees may apply when billing is provided through a third-party billing agent, including without
limitation, a local telephone company.
3. CANCELLATION OF SERVICE
A.
Continuation of Services. Your subscription to Services will automatically renew until you
cancel your Services or we otherwise disconnect your Services, in each case as provided herein
or in any applicable Promotion Agreement.
B.
Cancellation Policies. You may cancel your Services for any reason at any time by notifying
us at the phone number, e-mail address or mailing address set forth at the top of this Agreement.
Please be aware that certain promotions have an optional or mandatory term commitment
period and if you cancel your Services prior to the expiration of an applicable optional or
mandatory term commitment period, certain early termination or cancellation fees may apply.
C.
Disconnection of Services. In addition to all other rights that DISH Network may have to
disconnect your Services, DISH Network may disconnect your Services at any time without
notifying you if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that
you have received Services, or any part of the Services, without paying for them; (iii) you
otherwise violate the terms and conditions of this Agreement or any applicable Promotion
Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate
such Equipment as part of a residential move into an area within which you can permissibly
continue to receive such Services); (v) you assign or attempt to assign any of your rights, duties
or obligations under this Agreement or any applicable Promotion Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable
services provided by such third-party billing agent; or (vii) you commence any act or filing of
bankruptcy or bankruptcy proceedings are commenced against you
D.
No Credits. If your Services are cancelled or disconnected for any reason, you still must pay
all outstanding balances accrued, including without limitation, any applicable fees. Except in
certain limited circumstances, charges for Services, once charged to your account, are non-
refundable, and no refunds or credits will be provided in connection with the cancellation of
Services. If you received a discounted price due to a promotion, and you cancel prior to any
applicable expiration of that promotion, you are not entitled to any refund or credit for the unused
portions of such discounted price. If you received a discounted price in exchange for your
agreement to pay for your Services on a multi-month basis, and you cancel your Services prior
to the expiration of your multi-month subscription, you are not entitled to any refund or credit for
the unused portions of your multi-month subscription.
4. EQUIPMENT
A.
Equipment. In order to receive Services you must purchase or lease certain reception
equipment consisting primarily of a DISH Network compatible satellite receiver(s) and applicable