User's Manual
31
Troubleshooting, continued
If your remote is showing that it is paired but isn’t working, select Un-Pair
on the System Info screen and listen for the conrmation tone. Press
PAIR to pair the remote again. If you do not hear the tone, continue with
the next suggestion.
If your remote is not listed or cannot be un-paired on the System Info
screen, then complete the following steps:
1 Press and hold SAT until all the Mode buttons light up and release.
2 Press RECALL and 0 (the number zero) at the same time and
release (SAT lights up).
3 Press SEARCH and release (SAT lights up).
4 Press VOL+ and release (SAT lights up).
5 Press STOP and release (un-pair tone is heard).
6 Press SYSTEM INFO on the front panel.
7 Press INPUT/PAIR and release to pair the remote again.
When I press a button on the remote, all the Mode LEDs ash.
What to do: When batteries are rst inserted into the remote, the remote
goes through an initializing process. This process takes about ten
seconds, and pressing a key while the remote is booting up causes the
SAT, TV, and AUX mode buttons to ash. If a remote stays in this state
for longer than two minutes, replace the batteries (see page 16).
My PIP (Picture-In-Picture) button isn’t working.
What to do: The PIP feature is available only with the Hopper.
I am trying to watch a program, but the TV Viewing Status
displays instead.
What to do: All tuners on the Hopper are currently in use, either by
other TVs, the DVR recording a program, the Hopper taking a software
download, and/or a remote viewing session occurring. You can wait
until a tuner becomes available, watch the same programming that is
displaying on another TV, or select PrimeTime Anytime™, On Demand,
or DVR.