User's Manual
29
Troubleshooting, continued
If your remote is showing that it is paired but isn’t working, select Un-Pair on
the System Info screen and listen for the conrmation tone. Press
INPUT/PAIR to pair the remote again. If you do not hear the tone, continue
with the next suggestion.
If your remote is not listed or cannot be un-paired on the System Info
screen, then complete the following steps:
1 Press and hold SAT until all the Mode buttons light up and release.
2 Press RECALL and 0 (the number zero) at the same time and release
(SAT lights up).
3 Press SEARCH and release (SAT lights up).
4 Press VOL+ and release (SAT lights up).
5 Press STOP and release (un-pair tone is heard).
6 Press SYSTEM INFO on the front panel.
7 Press INPUT/PAIR and release to pair the remote again.
When I press a button on the remote, all the Mode LEDs ash.
What to do: When batteries are rst inserted into the remote, the remote
goes through an initializing process. This process takes about ten seconds,
and pressing a key while the remote is booting up causes the SAT, TV, and
AUX mode buttons to ash. If a remote stays in this state for longer than
two minutes, replace the batteries (see page 12).
My PIP (Picture-In-Picture) button isn’t working.
What to do: The PIP feature is available only with the Hopper or the
Hopper with Sling receivers.
I am trying to watch a program, but the TV Viewing Status displays
instead.
What to do: All tuners on the receivers are currently in use, either by other
TVs; the DVR is recording a program; the receivers are taking a software
download; and/or a remote viewing session is occurring. You can wait until
a tuner becomes available, watch the same programming that is displaying
on another TV, or select PrimeTime Anytime™, On Demand, or DVR.