User's Manual

Residential Customer Agree-
15
E. You understand that, except in certain limited circumstances, charges for Services, once
charged to your account, are nonrefundable and no refunds or credits will be provided in
connection with the cancellation of subscriptions to Services. If you received a discounted price
in exchange for your agreement to pay for your Services on a multi-month basis, and you cancel
your Services prior to the expiration of your multi-month subscription, you understand and agree
that you are not entitled to any refund or credit for the unused portions of your multi-month
subscription.
4. EQUIPMENT
A. In order to receive Services it will be necessary for you to purchase or lease certain reception
equipment consisting primarily of a DISH Network compatible satellite receiver(s), satellite
antenna(s), low noise block converter(s) with integrated feed(s) and remote control(s)
(collectively, "Equipment"). Receiver(s) provided to you may also be equipped with a conditional
access card ("Smart Card") inserted into a slot in such receiver. Not all receivers with a Smart
Card slot require Smart Cards for proper authorization. Smart Cards remain the property of
DISH Network at all times and any tampering or other unauthorized modification to any Smart
Card is strictly prohibited and may result in, and subject you to, legal action. You agree to return
Smart Cards to us upon our request.
B. Smart Cards are non-transferable. Your Smart Card will only work in the DISH Network
receiver to which it was assigned by DISH Network. If you report to our Customer Service Center
that your Smart Card was lost, damaged, defective or stolen, then we will replace it, as long as
there is no evidence of unauthorized tampering or modification. A replacement fee will apply
("Smart Card Replacement Fee"). In addition, in order to minimize downtime for your Equipment,
DISH Network will, upon your request, deliver a replacement Smart Card to you via overnight
delivery in which event our overnight delivery fee ("Overnight Delivery Fee") will apply.
C. DISH Network reserves the rights to alter software, features and/or functionality in your DISH
Network receivers, provide data and content to Personal Video Recorder/Digital Video Recorder
("PVR/DVR") products, store data and content on the hard drives of PVR/DVR products, and
send electronic counter-measures to your DISH Network receivers, through periodic downloads.
DISH Network will use commercially reasonable efforts to schedule these downloads to
minimize interference with or interruption to your Services, but shall have no liability to you for
any interruptions in Services arising out of or related to such downloads.
D. DISH Network's PVR/DVR Products allow you to record programming in digital format. Total
recording time varies depending on your receiver and the nature of the programs being
recorded. DISH Network does not guarantee access to or recording of any particular
programming. Most programming is the copyrighted material of the third party that supplies it, is
protected by copyright and other applicable laws, and may not be reproduced, published,
broadcast, rewritten, or redistributed without the written permission of the third party that
supplied it except as permitted by the "fair use" provisions of the U.S. copyright laws. DISH
Network may, in its sole discretion, add, change or remove features of its PVR/DVR Products
and, upon notice to you, introduce or change fees for the use of PVR/DVR Product features.
DISH Network will notify you of any change that is within its reasonable control. Unless
otherwise specified in the terms and conditions of the customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment, we will charge you
a monthly DISH Network DVR service fee ("DISH Network DVR Service Fee") for each PVR/
DVR receiver activated on your account.
E. DISH Network receivers contain components and software that are proprietary to DISH
Network. You agree that you will not try to reverse-engineer, decompile or disassemble any
software or hardware contained within any receiver or Smart Card. Such actions are strictly
prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
F. To optimize the operation of your Equipment, you must continuously connect each DISH
Network receiver on your account to your same land-based telephone line. Failure to connect