User's Manual

Residential Customer Agree-
11
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network as your television service provider. DISH Network is
happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us 24 hours a day, any day of the year, by any of the
following means:
Phone: [phone]-DISH (3474)
Email: [e-mail]
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the "Agreement") in Spanish, please visit our
website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy.
Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333-
DISH y le enviaremos una copia. "DISH Network" is a trademark of EchoStar Satellite L.L.C.
For purposes of this Agreement and any customer agreement(s) applicable to the promotion(s)
pursuant to which you are receiving Services and/or Equipment, "DISH Network", "we" or "us"
shall mean EchoStar Satellite L.L.C. or, where applicable under the particular circumstances,
third party billing agents, and "you" or "your" refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU.
THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED. IF YOU ARE AN
EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE TERMS AND
CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE
TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR
OPTION CANCEL YOUR SERVICES OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR
SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY PRIOR
RESIDENTIAL CUSTOMER AGREEMENT. IF YOU ARE A NEW DISH NETWORK
CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT
AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE
AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES
TO, OR REPLACEMENT OF, THE TERMS AND CONDITIONS OF THIS AGREEMENT AND
YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF
SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR
REPLACED TERMS AND CONDITIONS AND THEY WILL BE LEGALLY BINDING ON YOU.
1. THE DISH NETWORK SERVICE
A. Services Defined. For purposes of this Agreement, the term "Services" shall mean all video,
audio, interactive and other programming services and all other services that are currently
available from DISH Network (whether subscription based, pay-per-view based or otherwise)
and that we may provide to consumers in the future.
B. Changing Your Programming Selection. Unless otherwise specified in this Agreement or the
customer agreement(s), if any, applicable to the promotion(s) pursuant to which you are
receiving Services and/or Equipment, you may change your programming selection at any time
by notifying us. A fee may apply to such changes ("Transaction Fee"). In addition (and without
limitation), you may be charged a monthly fee ("Service Access Fee") if you fail to subscribe to
one of the following DISH Network basic programming packages: America's Top 60, America's
Top 120, America's Top 180, Great Wall TV Package, DISH Latino, DISH Latino Dos DISH
Latino Max, America's "Everything" Pak, Latino "Everything" Pak, or any of their successor
packages. Some Services are only available if you purchase and maintain a minimum level of
programming.