User's Manual
Table Of Contents
- 922_COVER_FINAL
- Agency_gde.pdf
- SAFETY
- Important Safety Instructions
- Proper Care of Your Equipment
- Important Safety Instructions
- 1. Read these instructions.
- 2. Keep these instructions.
- 3. Heed all warnings.
- 4. Follow all instructions.
- 5. Do not use this apparatus near water.
- 6. Clean only with a dry cloth.
- 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
- 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- 9. Do not defeat the safety purpose of the polarized or grounding- type plug. A polarized plug has two blades with one wider tha...
- 10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- 11. Use only attachments/accessories specified by the manufacturer.
- 12. Unplug this apparatus during lightning storms or when unused for long periods of time.
- 13. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, su...
- Important Safety Instructions
- Important Safety Instructions (continued)
- Proper Care of Your Equipment
- Appendix
- Limited Warranty
- Residential Customer Agreement
- Staying Legal
- FCC Compliance
- Limited Warranty
- What the Warranty Covers
- What the Warranty Does Not Cover
- If You Need Assistance
- Legal Limitations
- If You Need Assistance
- 1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account number,...
- 2. A Customer Service Representative will assist you.
- 3. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization represe...
- 4. You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program below.
- 5. Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the repl...
- 6. Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipm...
- DISH Network’s Exchange Program
- Advance Exchange Program
- Post Receipt Exchange Program
- Accessory Warranty
- Residential Customer Agreement
- Staying Legal
- FCC Compliance
- FCC Digital Television Transition Notice
- SAFETY
Appendix
8
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to
retain your Bill of Sale for warranty service! Any items returned without a copy of the
Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase
price of each part. DISH Network Corporation and its affiliated companies (“DISH Network”)
warrant this system against defects in materials or workmanship as follows:
• Labor: For a period of 90 days from the original date of purchase, if DISH Network deter-
mines that the equipment is defective subject to the limitations of this warranty, it will be
replaced at no charge for labor. DISH Network warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
• Parts: For a period of 90 days from the original date of purchase, DISH Network will supply,
at no charge, new or re-manufactured parts in exchange for parts determined to be defec-
tive subject to the limitations of this warranty. DISH Network warrants any such replacement
parts against defects in materials or workmanship for the remaining part of the original war-
ranty period.
Note: “Parts” means items included in this package, which may include the TV converter
and remote control. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or tele-
phone line surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse,
abuse, repair or alteration by other than authorized factory service, use of accessories not
recommended by the TV converter manufacturer, negligence, commercial or institutional
use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed and
shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside
the continental United States of America.
If You Need Assistance
1 Call the customer support number at 1-888-667-0633 or visit our website www.Duo.com.
Have the date of purchase and your receiver ID number available. Press the SYSTEM
INFO button on the remote control to display the receiver ID number.
2 A Customer Service Representative will assist you. If the Representative determines you
should return any equipment, you will be given steps and an address for which to return
your equipment. Whether under warranty or not, you will be responsible for the cost of ship-
ping back the defective equipment.