User's Manual

Returns:
1. Please contact the Sling Media technical support team at 1-877-759-3745 to
verify eligibility.
2. If the Sling Media technical support agent determines that you should return
your SlingStudio hardware product, that technical support agent will provide you
with a Return Material Authorization (RMA) number and the address of the Sling
Media Returns Center. Returns sent to the Sling Media Returns Center or to the
corporate offices without an RMA number will be rejected.
3. Returned products must be packed properly to prevent damage.
4. Whether or not your product is covered by this warranty, you will be responsible
for the cost of shipping the product to the Sling Media Returns Center.
Advance Replacement Option:
1. When you call for warranty service, the Sling Media technical support team may
also give you the option of providing your valid credit card number to receive an
advance replacement of your SlingStudio hardware product.
2. If Sling Media offers this option and you choose to take advantage of it, a credit
card authorization will be required for the cost of a replacement unit for your
SlingStudio hardware product. The Sling Media representative will inform you of
the amount at the time you request this option.
3. A replacement product, which may be from refurbished stock, will be sent to you
at Sling Media's expense. A prepaid return shipping label will be included with
the replacement product. You must use the prepaid return shipping label to
return your product to Sling Media.
4. The hold on your credit card will be released when Sling Media receives the
returned product.
5. If the product you are to return is not received by the Sling Media Returns
Center within thirty (30) days after the replacement is shipped to you, your
credit card will be charged for the cost of the replacement product.
6. Sling Media may at any time choose not to offer or to change this Advance
Replacement option.
What Does This Warranty Not Cover?
You may only exercise this warranty from the country in which you purchased or leased
your SlingStudio hardware product. Sling Media will not send repaired or replacement
products to addresses outside the country in which you purchased your SlingStudio
hardware product. If your SlingStudio hardware product is not covered by this
warranty, Sling Media may offer to provide out-of-warranty service to you at Sling
Media's then-current rates, which includes the cost to ship a refurbished unit to you
that has the same or similar features. Out-of-warranty service and support can be
reached at 1-877-759-3746. This warranty does not cover the following: