Troubleshooting Guide

10 English
TROUBLESHOOTING
Problem Possible Cause Solution
Line will not advance Line is welded to itself.
Not enough line on spool.
Line is worn too short.
Line is tangled on spool.
Spool in string head is not
installed correctly.
Lubricate with silicone spray.
Install more line. Refer to Line Replacement earlier in
this manual.
Pull line while pushing down on string head face.
Remove line from spool and rewind. Refer to Line
Replacement earlier in this manual.
If the string head has been disassembled for any reason,
make sure the side of the spool stamped with the letter
L is facing out when reassembled.
Grass wraps around boom
housing and string head
Cutting tall grass at ground
level.
Cut tall grass from the top down to prevent wrapping.
Motor fails to start when switch
trigger is depressed
Battery is not secure.
Battery is not charged.
To secure the battery pack, make sure the battery is fully
seated and the latch on the tool is snapped into place.
Charge the battery pack according to the instructions
included with your model.
Motor stops while switch trig-
ger is depressed.
Motor is overloaded. Release switch trigger, wait several seconds, then
depress trigger again. Motor should restart. If it doesn’t,
remove battery pack, reinstall battery pack, then try again.