User Manual

Appendix A: Troubleshooting Guide

Problem: You’re syncing to an external device and suddenly you’ve lost sync.

Solution: Whenever your AudioFire product is syncing to an external device and

you change the sample rate in that device, you may need to reset the input clock

setting in the AudioFire Console software. Just click on the appropriate input clock

button to reset it.

Problem: Recordings made using the S/PDIF input contain occasional pops or

skips.

Solution: When recording with the S/PDIF input, you must manually select the

S/PDIF clock as the input clock. This can be done from the console.

Problem: You’re syncing to an external device and suddenly you’ve lost sync.

Solution: Whenever your AudioFire product is syncing to an external device and

you change the sample rate in that device, you may need to reset the input clock

setting in the Echo Console software. Just click on the appropriate input clock

button to reset it.

Problem: The sound cuts in and out, or the left or right channel doesn’t work.

Solution: You may have a bad audio cable. Try using a different cable in the

problem channel.

Problem: There is no sound unless I pull the audio plug out a little.

Solution: Not all ¼” plugs are made to the exact same dimensions. Try a

plug/cable from a different manufacturer.