Owner`s manual

Customer Service – all products

Contacting Echo Customer Service

If you experience any trouble with your Echo hardware please go to the support

area of our website at www.echoaudio.com

, and check out the tutorials &

troubleshooting FAQ’s we have there. If you can’t find a solution to your problem

there, please fill out the provided technical support email form. This form will be

sent to our technical support staff, and they will respond to you quickly. Please

fill out the form completely. The best way to get the help you need is by giving

us plenty of detailed information about your computer system, your audio software

and the problem you are having.

We do ask you to please read through this manual and the support area of our

website before contacting us. Also, you may find an answer to your problem using

the Appendices in the owner’s manual and/or Cubasis VST on-screen help.

Thank you for buying an Echo product!

Contacting Steinberg Customer Service

Note:

All Cubasis VST support issues are handled solely by Steinberg.

Please do not call Echo for technical support regarding Cubasis VST.

You can reach Steinberg by selecting “Steinberg on the Web” from the pull down

Help menu within Cubasis VST. This will automatically launch your Web

browser, and take you to the Steinberg website. Simply click on the “Support”

link, and then “Contact.”