Troubleshooting guide

Appendix A: Troubleshooting Guide

Appendix A: General Troubleshooting Guide

Problem: You are unable to install your AudioFire product under Windows

95/98/ME/2000.

Solution: There is no driver support for the AudioFire products under Windows

95/98/ME/2000. As stated in the system requirements, you will need Windows XP

or Mac OS X (10.3.9 or later) to use your AudioFire product.

Problem: When you try to install the drivers from the CDROM, Windows gives

you an error message.

Solution: You must be logged in as an Administrator to be able to install the

Windows drivers. Please see the “Installation” section of this manual for details.

Or you may have a ASIO application open in the background. Close all audio

applications and attempt to install the driver again.

Problem: Your computer spontaneously reboots on you.

Solution: You have probably experienced what Microsoft calls a “bug check”, but

what everyone else calls the Blue Screen of Death (BSOD). The default setting for

the BSOD is not to show the BSOD, but to reboot the computer. This isn’t very

helpful for tracking down problems. If you are experiencing blue screens, here’s

how you can help us track it down:

 Select Start/Control Panel/System

 Go to the Advanced tab and click on the “settings” button in the “Startup

and Recovery” section

 Uncheck “Automatically restart”

 In the “Write debugging information” section select “Small memory dump”

from the dropdown box

 Click OK