User's Manual

80 Meter Troubleshooting
Appendix A
Meter Troubleshooting
The following table describes problems that could occur with the Echelon ANSI
electric meters, possible causes, and the most likely solutions:
Problem Possible Cause Solution
Contact utility service center and
have reconnect command sent.
Load disconnect is set to off-state in
meter.
Send reconnect command directly to
meter via optical port using a
computer running Provisioning Tool
application.
Consumer must make payment and
utility service center must load
prepay credit into meter.
Load disconnect contactor
will not turn on when button
is pushed
Disconnect switch state is set to off
due to exhaustion of prepay credit.
Change setting so meter doesn’t use
prepay credit option.
L3L2L1 meter display
indicator is lit.
Phase rotation of local service is
CBA. (Polyphase meter only.)
Verify the wiring at the socket.
Communication from NES
System Software to meter
does not occur.
Meter is not communicating with a
Data Concentrator over the power
lines.
An operating Data Concentrator
must be installed on the power line
supplied from the same transformer
as the meter.
Display does not scroll
through different values.
Only shows the error code.
An error occurred and has not been
cleared.
The error message must be read
and cleared by NES System
Software via the Data Concentrator,
or directly with the Provisioning Tool.