Owner Manual

Fire Table Manual | 19
10WARRANTY
We are devoted to providing the consumer with industry leading comfort and quality. With over 60 years of experience in manufacturing outdoor furniture, we are widely known
for our comfort, quality and style. Our suppliers, manufacturing team and sales personnel are devoted to making your experience with our products an enjoyable one.
15 YEAR (RESIDENTIAL LIMITED WARRANTY) AND 5 YEAR (COMMERCIAL LIMITED WARRANTY)
Our consumer warranty applies to our products used in a residential setting only. All warranty periods are based on the original purchaser’s date of purchase, and are not
transferable. Our warranties apply only to products shipped from the factory after January 1, 2008 (product codes ending in –08 or later). A copy of the original sales receipt
and the product code must be submitted with all warranty claims (photos may also be required).
WHAT OUR WARRANTY COVERS
15 years (Residential) and 5 years (Commercial): Aluminum and steel frames are covered from structural failures for 15 years from date of purchase. If the frame fails
during 15 years under normal usage, and is not the result of abuse or an “act of nature”, We will repair or replace the frame at the manufacturer’s discretion. If replacement is
required, and your original frame is no longer manufactured, we will replace it with a similar product. We will pay the warranty freight the first year in the Continental U.S. Return
of product will not be accepted without prior approval.
5 years (Residential and Commercial): The warranty on painted frame surfaces covers against peeling, flaking or blistering for a period of five years. If the painted surface
peels, flakes, or blisters and the furniture has been maintained per the recommended care and maintenance instructions, We will repair or replace
the frame at the manufacturer’s discretion. If replacement is required, and your original product is no longer manufactured, we will replace with a similar product. We will pay
the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval.
3 years (Residentital) and 1 year (Commercial): Solid surface table tops (excluding glass) are warranted against structural failures, finish cracks, and blisters for three
years when used in a residential setting. Failure to properly maintain the table top, or store it properly during inclement weather, will void the warranty. If the table top (other
than glass) fails, or the finish cracks or blisters during the warranty period, we will repair, refinish or replace the top. We will pay the warranty freight the first year in the
Continental U.S. Return of product will not be accepted without prior approval.
3 years (Residential) and 1 year (Commercial): Vinyl strapping is warranted for three years from discoloration or breakage. In the unlikely event that the strap significantly
discolors or breaks, We will supply replacement strap (installation labor not included). Glider bearing hangers are warranted for three years against failure. In the unlikely event
a bearing hanger fails, We will supply a replacement hanger (installation labor not included). Our woven products are covered for three years against fading, cracking and
structural failure.
2 years (Residential) and 1 year (Commercial): The fabrics used on our cushions, slings and umbrella canopies are warranted for two years against tearing, discoloration or
fading when maintained per the recommended care and maintenance instructions. In the event replacement is required, We will replace the cushion, sling or umbrella canopy
with the same, if available, or comparable fabric based on manufacturers discretion (installation labor not included). We will pay the warranty freight the first year in the
Continental U.S. Return of product will not be accepted without prior approval.
2 years (Residential) and 1 year (Commercial): Crystal fire burners (24” Round and 12” x 24”) are warranted to be free from defects in material and workmanship for a
period of one year from the date of purchase. The warranty is limited to the replacement or repair of defective components or workmanship. If replacement is required, and your
original product is no longer available, we will replace it with a similar product (with limited lifetime on steel parts).
1 year (Residential and Commercial): The warranty of the finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, metal umbrellas,
cord and umbrella base for one year from the date of purchase when maintained per the recommended care and maintenance instructions. We will repair or replace the frame
at the manufacturer’s discretion. If replacement is required, and your original product is no longer available, we will replace with a similar product.
WHAT OUR WARRANTY DOES NOT COVER
• Failure caused by misuse or lack of appropriate care and maintenance of the products. Refer to the General Maintenance and Cleaning Instructions.
• Damage caused by caustic chemicals and/or power washers.
• Warranty on product shipped from the factory prior to 1/1/2008.
• Glass and Acrylic table tops.
• Normal fading of fabrics, straps and painted surfaces.
• Bursting and cracking of tubing and extrusion caused by exposure to moisture and freezing temperatures.
• Damage caused by “Acts of Nature.”
• Return freight after one year.
• Set replacement or replacement beyond failed product.
• Salt water exposure – Due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent
nish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty.