User Manual

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Troubleshooting
Problem Solution
Controller not turning on
Power is not connected Ensure the power supply is connected to the power outlet.
Power cord is partially inserted into the bedside controller. Fully insert the power cord.
Selection dial is not held long enough Ensure the selection dial is held for 2 seconds to power on the device
Error Message “85” and Unit Shuts Down
Device has been le in a cold environment Allow bedside controller to warm up before re-use.
Disconnect power and then reconnect to restart bedside controller.
Cartridge is out of fluid Water droplet icon and replace words are illuminated.
Kinked or blocked lines Check for kinks or bends in the tubing.
Tubing disconnected Ensure tubing fully connected into back of bedside controller.
There is a problem with the bedside controller. Disconnect the power cord and then plug back in. If error code repeats,
contact Ebb Customer Care Team to arrange for additional support.
If there is a problem, first try the following suggestions. There are no user-serviceable components inside the device.
Do not attempt to open the bedside controller. This will void the warranty.
Ebb Customer Care: 800-381-1145
Problem Solution
Error Message “86” and Unit Shuts Down
Fluid cartridge is out of fluid Check the icons on the display to see if the water droplet icon and replace words are
illuminated
Fluid cartridge is not installed correctly Ensure the fluid cartridge is installed in the unit correctly and the cartridge knob is
locked in place.
Error Message “87” and Unit shuts down
Device has been le in hot environment Allow bedside controller to cool down before re-use. Disconnect power and then
reconnect to restart bedside controller.
Fan inlet is blocked Remove objects and allow bedside controller to cool before re-use. Disconnect
power and then reconnect to restart bedside controller.
Air outlets are blocked Remove objects and allow bedside controller to cool before re-use. Disconnect
power and then reconnect to restart bedside controller
There is a problem with the bedside controller Disconnect the power cord and then plug back in. If error code repeats, contact Ebb
Customer Care to arrange for additional support.
Error Message “88” or “82” and Unit Shuts Down
There is a problem with the bedside controller Disconnect the power cord and then plug back in. If error code repeats, contact Ebb
Customer Care to arrange for additional support.