Specifications

12
Troubleshooting Cont...
The unit is icing up
The unit is operating as normal
but is creating a lot of ice at the
rear of the unit.
Diagram C
Is there thick ice on the coil
which does not disappear?
It is normal for a thin layer of
ice or frost to form on the coil
– See Diagram C, but this will
disappear when the unit
defrosts.
Is the unit being run in the
correct environment?
The unit should be run in a
domestic environment with an
ambient temperature of 3⁰C
or above?
The unit is leaking
The unit is operating as normal
but is leaking water.
Diagram D
Is the back of the unit
leaking?
Ensure that the drainage
bung is inserted correctly in
the rear of the unit – See
Diagram D.
Is the container leaking?
Check that the container has
no leaks by filling it with water
over a sink.
Is the unit on a level surface?
The unit may leak if it is not
placed on a level surface.
Your dehumidifier should
always be placed on a level
surface for this reason.
There is a problem with the
display
The unit appears to be
operating as normal but the
display is incorrect (Froze / No
Fan Symbol etc)
Have you tried resetting the
unit?
Unplug the unit and plug it
back in. This will reset the unit
and may resolve the problem.
The unit is damaged
The unit has been delivered
damaged or has become
damaged since purchase.
Can the damaged part be
replaced?
If the Water Container / Filter
Housing are damaged, we
can supply a replacement
without the need to return the
unit to us.
If the damaged part cannot be replaced we recommend you contact the customer service team on 0845
634 9899, who will advise the best course of action.
All information contained in this section can be found on our website and in the unlikely event of needing to return your
dehumidifier for a repair, please go to:
www.ebacdirect.com/support
Alternatively call our customer service team on 0845 6349899 during normal hours with the following
information to hand:
Dehumidifier serial number (located on a rating plate behind the water container)
Your postcode and when and where you purchased your dehumidifier.