User`s guide

Eaton ConnectUPS –MS Web/SNMP Card S 164201819 Rev 3 www.eaton.com/powerquality

Chapter 8 Service and Support

If you have any questions or problems with the ConnectUPS-MS Web/SNMP Card,

call your Local Distributor or the Help Desk at one of the following telephone numbers

and ask for a ConnectUPS-MS Web/SNMP Card technical representative.

United States:

1-800-843-9433 or 1-919-870-3028

Canada: 1-800-461-9166 ext 260

All other countries: Call your local service representative

Please have the following information ready when you call the Help Desk:

S Model number

S Serial number

S Version number (if available)

S Date of failure or problem

S Symptoms of failure or problem

S Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization (RMA)

Number. This number must appear on the outside of the package and on the Bill Of

Lading (if applicable). Use the original packaging or request packaging from the Help

Desk or distributor. Units damaged in shipment as a result of improper packaging are

not covered under warranty. A replacement or repair unit will be shipped, freight

prepaid for all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the Help Desk for the

dealer or distributor nearest you.