Specifications

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EATON CORPORATION Eaton Product and Service Catalog powerquality.eaton.com
Service and support solutions
Service and support solutions
Proper preventive maintenance reduces the risk of UPS failure through
thorough inspection, cleaning, testing and calibrating various electronic
and mechanical components.
What do our customers say about our
field technicians?
“Eaton has taken care of us through the years and continues to take care of us.”
– Steve Hurst, project leader, Southwest Airlines
“He is one of the best technicians I have ever seen for a UPS company. He's
very meticulous and very sharp. He really knows what he's doing. Plus, he's
just a really nice guy.”
– Jim Bak, PC Network specialist, Gate Petroleum
“I’m perhaps old school, but to me, service has become a lost art over
the years. I find Robert to be that rare individual who, in addition to being
technically competent, projects the old style of service that makes customers
feel like they are important.”
– James McDonald, MIS systems manager, Indiana Packers Corporation
For in-depth stories on our field technicians, visit
Eaton.com/UPSservices
Eaton’s comprehensive, world-class service solutions for all Eaton
AC, DC, software and connectivity products are designed to improve
costs, uptime, reliability, power quality and safety. We demonstrate
our commitment to strong, lasting customer relationships through
our technical expertise and expansive support network. With 240
field technicians in North America, 1,200 international authorized
service providers and more than 100 dedicated customer support
team members, we have more service personnel than any other
UPS manufacturer.
Count on our proven performance
Our customers consistently rank our services number one in quality.
In fact, they’ve rated our quality of service (QOS) at 95 percent or
higher since 1999 (based on returned surveys from clients who used
services). More than 97 percent of Eaton service contract
customers (Eaton large systems) renew their service contracts
each year.
From assisting you with determining your power quality needs to
sales support, order management, choosing a servicing plan and
installation, we’ll stand by you every step of the way.
To back our service excellence after your UPS is up and running,
Eaton invests hundreds of thousands of dollars each year in our field
technicians—requiring each new technician to complete 24 weeks
of training before becoming certified and being placed in the field. To
minimize mean time to repair, Eaton provides the latest technologies
in scheduling, call management, parts optimization and remote
diagnostics.
Enhance reliability and performance with multiple
service plan options
At Eaton, we deliver service 24 hours a day, 7 days a week,
when and where you need it. Our services include onsite startup,
corrective and preventive maintenance, battery solutions, training,
remote monitoring, and factory spare parts and upgrades. In addition
to our UPS services, we offer extensive engineering, product
management and integrated power systems solutions to deliver
reliability, improved operations, cost savings and asset optimization
for your facility and your business.