Specifications

Protecting your investment
Site inspections: Consultative service that aims at securing the best
possible operational environment for your UPS to ensure its fault-free
operation.
Installation: Eaton’s service engineers can help you set up and configure
your entire UPS, including its connections to your monitoring system and,
if desired, to remote monitoring system.
Commissioning: Our service engineers help you start up your UPS and
make sure it works as intended, performing all necessary checks before
turning the system over to you.
Preventative maintenance: Equipment cleaning, inspection of installation
and operation environment, mechanical inspection, measurements and
adjustments, battery condition check, system check, event log analysis,
necessary action and eventual repairs. Usually performed once a year,
unless otherwise agreed.
Reports: After each maintenance visit, whether regular or emergency, you
receive a full written report on the fault and steps undertaken to repair it.
24-hour telephone support: 24-hour, 365-days-a-year access to Eaton’s
support engineers for immediate help on your UPS system. Available free
of charge to all Service plan customers.
Extended warranty: For a small fee, you can extend the warranty of your
UPSs incrementally up to 5 years, for all single phase product range.
Power quality analysis: As time goes by, the loads on both your UPS
and the mains may change. Eaton’s service engineers can analyse the
quality of the power being fed to your equipment and suggest remedies if
necessary.
Battery analysis and replacement: Because batteries are the most
important part of a UPS, we pay particular attention to their condition. Only
rigorously tested, high-quality batteries are used in Eaton UPSs. Battery
life is optimised through our ABM
®
battery charging method. Eaton’s
service engineers keep your batteries as good as new, changing them
when necessary and disposing of the old batteries in an environmentally
sound fashion. When the batteries are changed, all cabling is also be
replaced to prevent problems through oxidisation. Finally, the battery
system is tested under normal operating conditions.
System upgrades: During maintenance visits, our service engineers
analyse the load and performance of your UPS and, if necessary, suggest
changes to accommodate new needs. You will never find yourself running
an obsolete or undersized system.
Spare parts: Entering an Eaton service agreement guarantees you the use
of only the best quality, factory-approved spare parts. Authorised Eaton’s
service representatives stock the most often needed spares, and their
stocks are quickly replenished from Eaton’s strategically located regional
logistics centres. The cost of spares is included in all Powertrust Service
Plan options.
On line Remote Service: Your UPSs can link directly to Eaton’s regional
Service Centre via the Web. Remote monitoring software residing on
Eaton’s computers will keep an eye on your UPS status, sounding an
alarm immediately if its monitored parameters are out of the ordinary. The
remote monitoring system can only link into your UPS. It has absolutely
no access to your business data. Alarms received are relayed by mobile
phone to Eaton’s duty engineer who takes action immediately. The remote
monitoring is an ideal enhancement to your service package. Ask your
Eaton representative for details.
Extended Service Plans (ESP)
Extended Warranty and Service Plans for Eaton Single Phase UPS
Eaton’s Extended Service Plans (ESP) are a suite of warranty uplift and
enhanced service plans tailored to suit Eaton’s Single-Phase UPS portfolio
in most deployment applications. ESP provides cost effective & hassle free
extended warranty and service enhancements for Eaton’s single phase
UPS products for up to 4 years from date of purchase or commissioning.
Just set and forget when you purchase an ESP, as Eaton partners with
YOU, simplifying the post sales support process of your critical power
infrastructure. When you purchase an Eaton ESP product, a range of
additional support benefits are opened up to you including:
• Warranty extension
• Advance replacement
• Streamlined logistics
• Contract customer status & priority service
Strategically designed for the most critical of IT assets, our premier
level of cover (Warranty+ Premium) additionally includes start-up
commissioning plus an annual preventative maintenance visit for the
duration of the ESP.
ESP is an ideal customer care solution in today’s ALWAYS ON business
environment.
Eaton ESP overview
1. Warranty+ Standard
• Applicable for Eaton’s single phase UPS systems up to 11kVA.
• Available for 3rd or 4th year uplift
• Same business day dispatch, advance replacement*
• New unit delivered direct to the customer site nationally, Eaton covers
all logistics costs.
• Next Business Day Response onsite for hardwired single phase UPS
systems 3.1kVA - 11 kVA **
• Eaton to organise collection of the faulty unit for disposal (if required)***
• Access Eaton customer service centre 5x8
2. Warranty+ Premium
• Applicable for Eaton’s hardwired single phase UPS systems
3.1kVA - 11kVA.
• Available for 3rd or 4th year uplift
• Same business day dispatch, advance replacement *
• Next Business Day Response onsite**
• Startup / Commissioning (including basic UPS functionality operator
training) plus 1 x preventative maintenance visit with report per year
conducted during business hours ****
• Eaton to organise collection of the faulty unit for disposal
(if required) ***
• Access Eaton customer service centre 24 x 7
Notes:
1.* Same business day dispatch of Eaton Single Phase UPS products up to 11kVA (excludes Eaton 9155 & MX Frame
UPS) with Advance Replacement and all logistics nationally.
• Softwired Eaton UPS < 3kVA is the customers responsibility to re-install.
• Hardwired Eaton UPS 3.1kVA - 11kVA (excludes Eaton 9155 & MX Frame UPS) replacement parts will be dispatched to
site in advance or taken with the Service technician at the next business day onsite response **.
• The cut off time for dispatch is 3:00 p.m. AEST/AESDT, Mon-Fri.
2.** Next Business Day response by Eaton Technician/Authorised Agent for hardwired Eaton UPS >3kVA (excludes
Eaton 9155 & MX Frame UPS) to attend to fault is only applicable for locations within 100kms of Eaton Service Locations
and/or Service Agents Nationwide. Additional travel charges apply for areas outside this range. Includes basic
disconnect/re-connect of UPS power tails as required. Please contact your Eaton Representative for travel charges
for a selected area.3.*** Disposal collection will take place during the time of delivery of a new unit or next business
day. Clients are to have Eaton products appropriately packaged and ready for collection to avoid additional transport
charges.
4.**** Initial Startup and Annual PM visits to be conducted during normal business hours and scheduled accordingly
upon request from the customer. Upon completion of the warranty registration, customers will receive an email
notification with our service center details requesting for scheduling to be made. Customers will also be advise for PM
visits to be scheduled within 8-9 months from date of installation.
5.All Eaton UPS systems must be installed and operated in accordance with manufacturers documented operating
procedures. Failure to adhere to these procedures may void warranties.
6.ESP registration can be done via the Eaton website at the “register a product (warranty)” portal. Registration will
be required within 30 days from date of ESP purchase. A confirmation email will be provided to the customer upon
registration, for further information and scheduling details where applicable.
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