Specifications

EATON CORPORATION UPS and Power Quality Products Catalogue
12
Protecting your investment
Service
Only Eaton can offer you the support from our
factory-trained and certified service technicians
located near you.
Eaton Customer Service Engineers are supported
by a 24x7 dispatch arrangement, convenient
parts depots and a technical support team with
complete knowledge of Eaton products to give
you the confidence that your power protection
equipment is in the best hands.
Only Eaton is authorised to perform service using Eaton diagnostic
software to calibrate start-up, reset communications, and perform critical
service repairs. Service contracts are your best value compared to the
cost and risk of time and material.
Downtime and lost data are priceless. Please do not wait until there is an
emergency to realize the value of having a service contract.
Place your confidence with Eaton, a global leader with:
• A long history of technology leadership to give you the best protection
• The most complete line of hardware and software products to fit your
needs
• A world-class services organisation to provide you with peace of mind
We have a range of service contract offers, that start from a basic
preventative maintenance program and range to a comprehensive
program including all parts and labour, these programs offer support to
satisfy all your business requirements, options include business or after
hours support, on-site technical response within 2 or 4 hours, supported
24 hours 7 days a week , we also offer a customer service support number
and remote monitoring service to satisfy your on demand needs.
These programs can extend to 5 years and beyond so this gives you peace
of mind that your initial investment will be supported in the coming months
and years.
Please do not hesitate to contact your local sales representative to
discuss your service requirements.
Eaton Service Helpdesk
Emergencies - Three-phase products and Single-phase
greater than 6kVA
For emergencies you can call our 24 Hour Hotline
where a service technician can be dispatched
to attend site.
AUST 1300 303 059 NZ 0508 697 378
(Callout fees are reduced or do not apply depending on the service
contract level you hold with Eaton)
General Service Enquires
You can reach us by calling our 24 Hour Hotline
AUST - 1300 303 059
Hours: 8.30am to 6.00pm AEST on business days
Email: [e-mail]
NZ - 0508 697 378
Hours: 8.30am to 5.00pm NZT on business days
Email: [e-mail]