Operating instructions

NANOSURF SUPPORT
69
only happens when measuring in Dynamic Force Mode.’
• If an error message was displayed: The exact text of the message, or at least
its start.
• The serial number of your scan head and/or Controller.
• A description of the computer hardware and software on which the con-
trol software is running: computer brand, type (lap-/desktop), operating
system, software version etc.
• Original Nanosurf image data (.nid) files that show the problem, rather
than bitmap screen shots, because these files contain all the settings that
were used to make them.
• Parameter (.par) files with the instrument settings that were used when
the problem occurred.