Operating instructions

PROBLEMS AND SOLUTIONS
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The USB cable is not properly connected. In this case the USB power light
on the Controller rear panel (figure The easyScan 2 Controller (p.16)) does
not light up.
- Check that the USB cable is properly connected.
Nanosurf support
Self help
The fastest way to solve a problem is often to solve it yourself. If the previ-
ously suggested actions did not help, or the problem is not described here,
refer to the Nanosurf support pages:
-Open www.nanosurf.com.
- Click on support.
- Enter the combination of serial number and the password that you
received on registering.
- Select the easyScan 2 link.
- If the problem is software related, try to upgrade to the latest version,
and/or read the What’s new file to see if the problem was solved. For the
solution to other problems, refer to the Frequently Asked Questions
(FAQ).
If your instrument was not registered already, you will first have to register
to get a password.
Assistance
If the standard solutions are not sufficient, contact your local distributor for
help. In order to resolve the problem as fast as possible, please provide as
much information as possible, such as:
• A detailed description of what happened before the problem occurred.
For example: ‘When I click the approach button, then quickly click
abort, the Controller will not react to any I do anything any more. This