Instructions

EN 22
Troubleshooting
If the device does not work properly, fi rst check whether you are able to rectify the prob-
lem yourself. If the problem cannot be solved with the following steps, contact the cus-
tomer service department.
Do not attempt to repair an electrical device yourself!
Problem Possible cause Fix
The cam-
era (1) does
not record.
The battery is empty. Charge up the battery.
The camera is in photo
mode.
Set it to video mode.
The memory card (6) is
not (correctly) inserted.
Insert or remove the memory card and
insert it back into the slot (8). It must
engage.
The memory card is full. Delete fi les from the memory card (see
the “Transferring and Viewing Video Re-
cordings and Photos” chapter).
The memory card is dam-
aged.
Insert a new memory card. Keep it away
from magnets and electromagnetic fi elds.
The battery is
not charging
up.
The USB cable (4) is not
connected correctly.
Correct the connection.
Charging on a computer:
The computer is switched
off.
Pull out the USB cable, switch on the
computer and connect it again.
Charging at a plug socket:
The plug socket is defec-
tive.
Try another plug socket.
Charging at a plug socket:
The USB mains adapter is
defective.
Try another USB mains adapter.
Charging at a plug socket:
There is no mains voltage.
Check the fuse of the electrical distributor
(fuse box).
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