Operation Instructions

Door and Window Sensor Operation Instructions
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a. Make sure that the distance between the magnet and the sensor is within ½” or 12mm when the
door/window is closed.
b. After the door and window are closed or opened, if the indicator does not flash immediately, please
wait for 2s.
c. Check if the battery is fully charged.
2. The device page of the APP prompts Device is offline, what should I do?
Answer: Check Wi-Fi connection to ensure Hub is online.
3. How can I re-pair the sensor to the app?
Answer:
a. Complete the pairing operation on the app.
4. What should I do if the door and window status does not match the real-time status displayed on the
APP?
Answer:
a. Check Wi-Fi connection to ensure Hub is online.
b. Re-open/close the door/window to update the status and calibration of the sensor.
5. The app receives the history, but does not receive the push notifications, what should I do?
Answer:
a. Confirm that the phone has allowed the push permission of the app.
b. Confirm that push notifications are turned “On” in the device management page.
c. Confirm that Notifications are turned “On” in the settings page of the app.
Safety Information
Safety instructions for batteries with battery products:
 Use a CR2032 type battery;
 Non-rechargeable batteries cannot be charged;