Owner Manual

15
7. WARRANTY
We grant the Client guarantee of quality for the smooth operation of the goods specified on the sales document.
The warranty is determined for a given period from the date of purchase (based on the warranty card together with
the receipt of purchase). The warranty period starts at the moment of purchase of the original product by the first
end user. Product may consist of several separate parts and different parts may be covered by a different warranty
periods. The manufacturer gives 2 year warranty from date of purchase an insert for its smooth operation. Fireplace
sealing is covered by warranty for a period of 1 year from date of purchase of the device. Guarantee does not cover
decorative ceramic logs/stones and glass. The use of the fireplace insert and operating conditions must be in
accordance with the user manual and with the regulations in force. Any damages caused by improper handling,
storage, of poor maintenance, incompatible with the conditions laid down in the manual and due to other reasons
not due to the fault of the manufacturer, will void the warranty. In the event of a complaint, always contact your
dealer. Supplier will contact the company, if it deems it necessary. Factory Warranty is valid for 2 years from the
date of purchase.
8. TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
SMELL OF GAS
CLOSE THE VALVE ON THE GAS CYLINDER IMMEDIATELY. DO NOT USE THE
DEVICE UNTIL LEAKS HAVE BEEN REMOVED.
Leak detected at cylinder,
regulator or other connection.
1. A loose regulator linkage.
2. Leak in the gas linkage, in the regulator or on
the gas knobs.
1. Tighten and test it.
2. Report this issue to service.
Burner does not ignite
1. The bottle is empty.
2. Igniter linkage is not connected.
3. No ignition spark.
4. The igniter electrode is placed incorrectly
opposite the igniter.
5. Gas nozzles are blocked.
6. Gas linkage is twisted.
7. Pressure regulator link is loose.
1. Replace Gas Cylinder.
2. Connect the igniter linkage.
3. Replace igniter.
4. Realign electrode and clear any surrounding
debris from area.
5. Unmount burner, clean the nozzle.
6. Straighten the linkage. Keep the linkage away
from the housing.
7. Tighten the link. Check for leaks.
Igniter Not Working
1. Ignitor wire not connected.
2. Electrode misaligned on pilot burner
3. Igniter malfunction
4. The battery has run out
1. Ensure pilot electrode wire is connected.
2. Realign electrode and clear any surrounding
debris from area.
3. Replace Igniter
4. Replace battery
Low efficiency, „cracking” sounds
1. The bottle is empty.
2. The nozzles of the burner are blocked.
1. Replace Gas Cylinder.
2. Unmount the burner, clean the nozzle.
Thumping sounds made by the
regulator.
The cylinder valve has opened rapidly.
Unfasten the bottle valve slowly.
A vivid/ bright orange and smoky
flame of the burner.
Holes blocked in the apparatus producing the
gas and air mixture.
Unmount the burner and clean/ unblock the
apparatus’ holes.