Warranty Guide

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 Clean and replace felt pads yearly or sooner if they are thinning out or damaged.
 Gritty sand and dirt are abrasive to wood floors. Use protective mats at doorways.
 Use rugs (non-rubber-back) in high traffic areas such as at all exterior doors, in front of refrigerators,
dishwashers and sinks.
 Keep floors clean and free of dirt & sand. Dust mop and/or vacuum as needed. Do not use a
vacuum that has a beater bar, metal wheels, and/or metal or hard plastic attachments. It is best
to use felt or fine brush attachments. Make sure plastic wheels are free of dirt prior to vacuuming.
 Wipe up spills immediately.
 NEVER clean your floor with water or cleaners that mix with water.
 NEVER clean your floors with excessive water.
 NEVER use furniture duster sprays on wood floors.
 NEVER use cleaners that contain oil soaps or surfactants.
 NEVER use a Sharp Steamer or any other type of steam cleaning machine on wood floors.
 Some types of high heel shoes may cause indentations in wood floors. High-heels worn by an
average woman can exert 8,000 pounds per square inch!
 All dogs, especially large dogs, will cause scratches and dents in a wood floor.
Part III WARRANTY
Scope of Warranty
This limited warranty extends only to the original purchaser/s of this product for as long as they own their
premises and is not transferable. Warranty covers the flooring only and applies to the purchase/s
through legal proof of purchase. It does not cover downgraded or discounted purchase. Labor costs
incurred for whatever purpose are excluded and not covered by this warranty. All warranties run from
the date of retail purchase for the applicable period described in this guide.
Duty and Responsibility of Installer and Homeowner
Floor planks in cartons are not considered as complete and usable floor. In most cases, several cartons
of floor planks collectively constitute a complete and usable floor after they are installed properly by a
professional flooring installer.
Though the manufacturer conducts meticulous quality tests to ensure the floor planks comply with the
established criteria, installer and homeowner must use discretion when choosing planks, omit certain
planks, place them in a less visible area, or cut those with serious defects as needed, regardless of their
origin. If installer have doubts about the grade and finish or manufacturing quality and can neither
place the planks in a less visible area nor eliminate the imperfection, they should not install them.
Floor planks that have been installed are considered having been accepted by the installer and homeowner. The
manufacturer will decline any responsibility for failure to strictly follow all installation instructions and
recommendations and/or the use of improper materials and tools.
Industrial Norm