Warranty Information

Claim Procedure

All claims shall be reviewed on whether the finding should be justified to be conducted by an

independent flooring inspector. If the defect is due to other factors, a written reply shall be

issued to the claimer together with reasons.

Should a third party inspector be required, the claimer will be required to make a payment for

the inspection. The payment will be determined by the company of the independent inspector.

The inspector will perform an on-site inspection and will provide a full report to both parties. The

inspector must be licensed, and certified in wood flooring inspection.

Should the report not be justified for claim, the case will be considered dissolved and the claimer

will have to bear the cost of the inspection. If justification is claimable, the manufacturer will

provide suggestion to claimer to reach an agreement for reimbursement and settlement.

Any and all representatives, promises, warranties or statements by agents, installers, retailers,

distributor or employees that differ in any manner from this terms of limited warranty shall be void

and in no force unless in written form and signed by a duly authorized party.

Limitations on Liability

Consumer exclusive remedy and manufacturer’s sole liability on any claim, whether in tort,

contract, or breach of warranty, shall be limited to the repair or replacement of the defective

goods for the affected area only which are proven to manufacturer’s satisfaction to be

defective in manufacture or the refund of the applicable purchase price. In no event and for no

cause whatsoever, including any breach or default by manufacturer, shall manufacturer have

any other liability (including without limitation incidental or consequential damages) or any

monetary liability to consumer in excess of the contract price or prices of the pertinent products

in question. All charges should be submitted to the Customer Relations Department for

evaluation and review.

Customer Relations Department

Warranty Service Line: 800.278.8204