Warranty Information
Structural and Finish Warranty
Floor planks are designed to beautify space, they are not intended for structure support or
strength bearing condition. The manufacturer warranties that Flooring wear layer will not
delaminate and finish will not wear-through in
50 years under normal residential traffic for Solid Format (10 years for light commercial)
35 years under normal residential traffic for Multi-Layer Engineered (7 years for light
commercial)
15 years under normal residential traffic for HDF Core Engineered (3 years for light
commercial)
7 years under normal residential traffic for Multi-Layer Engineered with thickness less
than 3/8”
This applies to structural manufacturing defects in lamination when used under normal
residential traffic conditions. Proper job site pre-inspection, installation and maintenance
procedures must be followed. Adhesion breakdown caused by moisture damage and/or water
damage is not covered under this warranty. Flooring plank, being a natural product, will
constantly expand and contract over time. Properly installed floors may consequently
experience some separation between planks; separation of planks is not covered under this
warranty. This limited warranty extends only to the original purchaser(s) of this product for as long
as they own their home and is not transferable.
Warranty Disclaimers and Exclusions
Wood is a natural material, variation of color and woodgrain is a natural characteristic of wood.
These variations are natural due to species, age, character of wood and exposure to sunlight.
All these naturally occurring characteristics of wood such as grain, color, mineral streaks and
knots are not considered defects.
Adhesion breakdown or dimensional changes caused by moisture damage and/or water
damage is not covered under this warranty.
New and replacement planks may not match display samples or existing flooring. Matching of
flooring to other wood products such as cabinets, stair railings and moldings is the responsibility
of the purchaser. Normal exposure to sunlight will result in changes in shades and colors.
Variation of shades between covered and uncovered areas is common. This is not a product
defect.
Gapping is not claimable under this warranty agreement. Gapping is cause by change of
ambient condition. Wood is a natural product and will expand and shrink with change of
ambient condition.