Warranty Information

Part III WARRANTY

Scope of Warranty

This limited warranty extends only to the original purchaser/s of this product for as long as they

own their premises and is not transferable. Warranty covers the flooring only and applies to the

purchase/s through legal proof of purchase. It does not cover downgraded or discounted

purchase. Labor costs incurred for whatever purpose are excluded and not covered by this

warranty. All warranties run from the date of retail purchase for the applicable period described

in this guide.

Duty and Responsibility of Installer and Homeowner

Floor planks in cartons are not considered as complete and usable floor. In most cases, several

cartons of floor planks collectively constitute a complete and usable floor after they are installed

properly by a professional flooring installer.

Though the manufacturer conducts meticulous quality tests to ensure the floor planks comply

with the established criteria, installer and homeowner must use discretion when choosing planks,

omit certain planks, place them in a less visible area, or cut those with serious defects as needed,

regardless of their origin. If installer have doubts about the grade and finish or manufacturing

quality and can neither place the planks in a less visible area nor eliminate the imperfection,

they should not install them.

Floor planks that have been installed are considered having been accepted by the installer and

homeowner. The manufacturer will decline any responsibility for failure to strictly follow all

installation instructions and recommendations and/or the use of improper materials and tools.

Industrial Norm

Floor plank is made of natural material, certain imperfection may or may not exist. Your

purchase is subject to rigorous quality standards and complies with current industry standards,

which stipulate an accepted imperfection rate within 5% of the floor planks. This includes natural

imperfections as well as manufacturing and grade selection defects.

Only products with a defect rate above the acceptable 5% level will be replaced.

Warranty will not be applicable for cases of careless installation of product or the poor

judgment of installers.

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Part III WARRANTY Scope of Warranty This limited warranty extends only to the original purchaser/s of this product for as long as they own their premises and is not transferable. Warranty covers the flooring only and applies to the purchase/s through legal proof of purchase. It does not cover downgraded or discounted purchase. Labor costs incurred for whatever purpose are excluded and not covered by this warranty.
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Structural and Finish Warranty Floor planks are designed to beautify space, they are not intended for structure support or strength bearing condition.
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Rubber-backed rugs may cause finish discoloration. Gloss reduction is common due to various reasons, including surface wear. Blurring in finish and reflection of images on the finish surface could occurred and will especially visible on darker stained flooring finish. Wood flooring are not intended for structure support, squeaking from the floor plank due to rubbing between planks are due to weak support of subfloor or improper support from the subfloor.
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Claim Procedure All claims shall be reviewed on whether the finding should be justified to be conducted by an independent flooring inspector. If the defect is due to other factors, a written reply shall be issued to the claimer together with reasons. Should a third party inspector be required, the claimer will be required to make a payment for the inspection. The payment will be determined by the company of the independent inspector.