Specifications

FREQUENTLY ASKED QUESTIONS / SETUP PROBLEMS
My pan tilt head was working, but now has stopped responding. I still have a picture from
the camera, but have no control. What happened?
A: You are either trying to control the wrong head number, or the head has accidentally been
readdressed to an another number, or the serial communications have failed. If you are certain
that you are trying to control the correct head, follow this procedure to regain control.
1. On the PT controller, enter the appropriate command to select CAMERA,-ALL. This will talk to
any head on the line. Try to move the head up, down, left, or right. If it responds, then you have
good communications. Follow the procedure on page 8 to readdress the head to the number you
want it to be.
2) If it doesn’t respond, then check the serial wiring path from the controller to the head(s). If you
have multiple heads, and the other heads work correctly, then your wiring path is most likely cor-
rect, but should still be tested. Try moving the non-working head to a known working location and
retesting.
3) The red LED on the front panel of the head is for troubleshooting and status. If a head is cor-
rectly wired and addressed, when you move the joystick, the LED will glow solid, with some
modulation(flickering) seen as you move the joystick. If the LED comes on solid upon power up,
then the RS-485 ground and one of the comm lines are reversed. Check your wiring again. If the
LED never comes on solid, but only flickers, then either the head is hearing traffic for another
head, or the RS-485 A & B comm lines are reversed. If you are certain the head is addressed
properly, then swap the A&B comm lines and test again.
If it still doesn’t work at a known good location, you have swapped the comm lines, and tried
readdressing, then the head may be faulty. Contact Eagle tech support at [phone] or
www.eaglepantilt.com.
My lens control isn’t working correctly; the lens goes to one end of its’ range and wont
move.
The lens type has been set incorrectly. The Eagle pan tilt system is capable of using either servo
drive teleconferencing lenses, or DC drive C-mount lenses. If set to the wrong type, this symptom
will result. Verify the type of lens you are using and check the lens type as shown on page 7.
I am trying to set up a preset shot, but the head isn’t returning to the correct position or
zoom/focus setting.
This could be caused by a number of things. First, if using a teleconferencing lens, make sure you
are going into POSITION mode before trying to set the preset. If you are not in POSITION mode,
the lens’ zoom and focus settings cannot be memorized.
If the zoom and focus settings are retrieved correctly, but the head is landing too high or low when
recalling, then the weight balance of the camera/lens assembly is probably off from front to rear.
The assembly must be centered from front to rear to provide accurate recall; if it is balanced too
far front, then it will probably be low in recalling presets above horizontal. If balanced too far rear, it
will be high in recalling presets above horizontal. Remove the camera/lens assembly as needed in