AccuMap 12 TM INSTALLATION AND OPERATION INSTRUCTIONS ®
Copyright © 1996, 1997 Eagle Electronics All rights reserved. AccuMap 12™ is a trademark of Eagle Electronics Eagle™ is a registered trademark of Eagle Electronics IMS SmartMap™ is a trademark of Lowrance Electronics, Inc. WARNING! USE THIS MAPPING UNIT ONLY AS AN AID TO NAVIGATION. A CAREFUL NAVIGATOR NEVER RELIES ON ONLY ONE METHOD TO OBTAIN POSITION INFORMATION. Never use this product while operating a vehicle.
INTRODUCTION .......................................................................................................... 1 INSTALLATION ............................................................................................................. 2 BATTERY INSTALLATION ............................................................................................ 3 ANTENNA .....................................................................................................................
SYSTEM SETUP .......................................................................................................... 41 TRACK HOLDING ........................................................................................................ 41 GPS CORRECTIONS .................................................................................................. 42 DATUM ..........................................................................................................................
INTRODUCTION Thank you for purchasing an Eagle® AccuMap 12™. With its large LCD screen, easy to use menus, and outstanding performance, we think you’ll be happy with this product for many years. The AccuMap 12 can be used for fishing, hiking, canoeing, offshore boating, and just about any other ground-based activity. This product also takes IMS SmartMap™, C-MAP™, and Navionics™ cartridges, which show greater detail of land and hydrographic features.
tions. The AccuMap 12 takes these corrections and applies them to the position and altitude screens, giving you much better accuracy. Even with S/A on, and without a DGPS receiver, your AccuMap 12 gives you outstanding position and navigation information. Please sit down with the unit and this manual and familiarize yourself with them before using this unit in the “real world”. A simulator is built in, which lets you practice with the receiver.
BATTERY INSTALLATION The AccuMap 12 requires six AA batteries. We recommend DURACELL® alkaline batteries, but other brands will work. You can use lithium batteries which will last longer than alkaline batteries (but cost more) or rechargeable ni-cad batteries (won’t last as long as standard alkalines). Rechargeable alkaline batteries such as RayOVac® Renewals® will also work . Do not use heavy-duty batteries or any battery other than the ones listed above. Do not mix different types of batteries.
IMPORTANT! There are arrows molded into the bottom of the battery cover and battery holder. Make certain the arrows are properly aligned! Otherwise, the battery holder won’t slide all the way into the cover and the battery pack won’t slide onto the unit. Slide the battery pack onto the unit and the AccuMap 12 is ready for use. ANTENNA Your AccuMap 12 has a removable antenna that folds over the display when the unit is not in use. This prevents damage to the display.
MAP CARTRIDGE INSTALLATION The AccuMap 12 uses IMS SmartMap™ and WorldMap™, C-Map™, and Navionics™ cartridges, all of which are packaged in a cartridge housing specifically designed for Eagle mapping products. The IMS SmartMap™ cartridges contain digitized data of over 120,000 bodies of water. Nearly all inland waterways-public and private lakes, rivers, and streams, plus coastal United States waters up to 25 miles out are included. There are also state and U.S.
REMOVING A CARTRIDGE If you have difficulty removing a cartridge, use the back cover as a removal tool. Simply press one side of the cover against the ridge on the cartridge and gently push towards the bottom of the unit. Don’t use a corner of the cover - it could damage it. KEYBOARD The keyboard has twelve keys. The arrow keys are tied to most of the features, letting you easily move the mapping cursor, navigate through the menus, make selections from menus, and other tasks.
OPERATION Turning Power On To turn the AccuMap 12 on, simply press the PWR key. A screen similar to the one at right appears. Press the EXIT key to erase this screen. MENUS Most of the adjustments and features are found on “menus”. Pressing the MENU key lets you view the menus. Different menus items are added or subtracted to the basic list, depending on which mode (mapping, navigation, or windows) the unit is in.
Once the AccuMap 12 locks on to the satellites and finds your position, it stores the satellite data in its memory. The next time you use the unit, it should take much less time to lock on. To use your AccuMap 12, first take it outside, away from trees and buildings. You need a clear view of the sky. Open the antenna and adjust it so that it is parallel with the ground. Press the PWR key. Read the message on the screen, then press the EXIT key to erase the message.
Using the down arrow key, highlight the “Initialize GPS Receiver” menu, then press the right arrow key. The screen shown below appears next. This is the GPS initialization screen. The position, altitude, time, and date the GPS receiver is currently using to find the satellites is shown at the bottom of this screen. Changing these values to your local position and time will speed the position lock. To change the position, highlight the “EDIT LAT/ LON label, then press the right arrow key.
key. The unit returns to the GPS SETUP menu with your local latitude and longitude showing in the box at the bottom of the screen. Enter Manually To change the position by manually entering the latitude and longitude, press the MENU key, then highlight the “GPS SETUP” label and press the right arrow key. Now press right arrow key again while the “EDIT LAT/LON” box is highlighted. The screen shown at right appears. Highlight the “INPUT MANUALLY” label and press the right arrow key.
IMPORTANT! If the data shown in digital numbers on any screen is flashing, it means that data is invalid. DO NOT RELY ON ANY NUMBERS THAT ARE FLASHING! Usually, this happens when the GPS receiver has lost its lock on the satellites. The data that is flashing was the last known when the unit lost its navigational capability. DO NOT NAVIGATE WITH THIS UNIT UNTIL THE DATA STOPS FLASHING! POSITION/NAVIGATION DISPLAYS The AccuMap 12 has navigation, mapping, and windows group modes.
Navigation Screens There are two navigation screens. Nav screen number one shows a graphical view of your trip, the other screen shows all navigation details in large digital numbers. Nav Screen #1 This screen is dominated by a compass rose. Your track (direction of travel) is indicated by an arrow pointing down toward the compass rose at the top center of the screen. Track is also shown in the upper right corner of the display under the “TRK” label. In the example screen shown at right, the track is 355°.
course has nothing to do with your present position, except for your starting location.) It’s shown as a dotted line on the NAV 1 display. This is shown as a reminder so that if you deviate from your original course, you can easily return to it. (A “course” is a proposed path over the ground. A “track” is your actual path over ground.) All of the digital boxes on this screen are programmable. See the “Programming” section for more information.
The smaller arrows pointing down on each side show the CDI’s range. The default is 1/10 mile. The small vertical bar shows the distance off course and represents the course line. If the bar moves to the right, then you are to the left of the desired course line, and vice-versa. The CDI indicator shown above shows that we are about .02 miles to the left of the desired course. (With the CDI range of .10 miles, each vertical dotted line represents .02 mile.
MAP 1 MAP 2 MAP 3 To view the other mapping screens, press the PAGES key. Press the up or down arrow key to highlight the "MAP 1" label. Now press the right or left arrow key to select a different mapping screen. Press the EXIT key to erase the pages menu. Maps 2 and 3 (as shown above) have navigation data displayed using digital numbers. The digital displays on map 3 can be rearranged or changed to other displays. See the “Reprogram Boxes” section for more information.
The latitude/longitude of the cursor shows in the box at the top of the screen whenever the cursor is activated. CURSOR OFF CURSOR ON The map cursor is also used to place and erase icons and waypoints. AUTOZOOM Generally, when you travel using a mapping receiver like the AccuMap 12, you spend some amount of time zooming in and out, looking at detail or the whole route between the start and destination.
To use the autozoom feature, first set the AccuMap 12 up to navigate to a waypoint. (See the Navigation section for more details.) Next, simply press the MENU key, then use the up or down arrow keys to highlight the “AUTOZOOM OFF/ON” menu. Press the right arrow key to turn it on, the left to turn it off. EARTH MAP OPTIONS The earth map consists of the built-in background map of the world, plus any cartridge that is attached to the AccuMap 12.
boundaries of the Oklahoma - East IMS SmartMap cartridge. The default for this feature is on. Press the left arrow key on the “MAP BOUNDS” label to turn them off. Earth Map On/Off You can turn the earth map completely off, clearing the screen of all ground detail (including IMS SmartMap cartridge detail). To do this, highlight the “EARTH MAP OFF/ON” label and press the left arrow key. Icons On/Off The AccuMap 12 has symbols that you can place at any location. These symbols can be turned off, if desired.
Navionics Options If you are using this receiver with a Navionics cartridge, the “Navionics Options” label appears on the main menu list. Highlight this menu item and press the right arrow key. The screen at right appears. These menu items let you turn various navigation aids off or on. Highlight the desired feature, then press the right or left arrow key to change them. Press the EXIT key when you’re finished to erase this menu.
NORTH-UP TRACK-UP that keeps the map at the same orientation as your initial bearing to the waypoint. In the example above, we're travelling northeast towards waypoint number 2. In the north-up view, the present position indicator appears to move towards the upper right corner of the screen. In the track-up view, the present position moves straight towards the top of the display. A "N" shows to help you see which direction is north when the track-up mode is on.
PLOTTER OPTIONS Plot Trail The line extending from your present position is called a plot trail. This unit lets you customize the plot trail with the following menu items. All of the items on the Plotter Options menu affect the plot trail. Plot Trail Flashing Since there can be many lines on the mapping display, it’s helpful at to make the plot trail flash. This makes it easier to see. To do this, highlight the “Plot Trail Flashing” menu, then press the right arrow key.
Save Current Plot Trail You can save up to two plot trails in memory. The receiver saves these trails even if power is removed from the unit. To save your current plot trail, highlight the “Save Current Plot Trail” menu using the arrow keys. Now press the right arrow key. The screen at right appears. You can save the plot trail as #1 or #2. Highlight the desired plot trail number, then press the right arrow key. A message box appears asking you if you really want to save the trail.
ICONS The AccuMap 12 has fifteen symbols or “icons” available. These icons can be placed anywhere on the mapping screens. These can be used to mark fishing spots, boat ramps, rest stops, airports, or whatever. You can place an icon at your present position, or at the cursor location. Place Icon - Present Position To place an icon at your present position, simply press the ENT key. The screen shown at right appears. Use the arrow keys to highlight the desired icon. Now press the ENT key.
Erase Icons To erase an icon from the screen, first press the MENU key, then select the “Icon Options” menu as shown at right. There are three methods used to erase icons from the screen. You can delete all of the icons, regardless of their position on the display, delete all of the icons of a certain type, or selectively erase individual icons. You can also simply turn the icons off by highlighting the “ICON SYMBOLS” menu, then pressing the left arrow key.
through T. Group “A” is visible in the background when you switch to the windows groups. To view each group, simply press the right or left arrow key while the mode menu is showing. Each group shows in the background as you press the arrow keys. When you see the group you want to use, simply press the EXIT key to erase the mode menu. Special Windows Although most of the windows used in the AccuMap 12 are self-explanatory, there are several windows that have special features or can be used in unique ways.
in or out, set options, and other functions on one map, without affecting the other. When you press the MENU, ZOOM IN or OUT, or ENT keys, a message appears asking you which display you want to affect. On the screen shown at right, the menu key was pressed. The unit wants to know which map you want to change. Press the left arrow key for the left map, the right arrow key for the right map. The main menu then appears.
is correct, then press the ENT key. The unit returns to the navigation, mapping, or windows display with the new time showing. Clock Hours Normally, the time shows in the twelve hour format (a.m./P.M..). To change it to 24-hour format, press the MENU key, then select the “CLK HRS” label. Now press the right arrow key to change it to 24, then press the EXIT key. Clock Alarm You can set an alarm (that works just like an alarm clock), by using the “Clock Alarm” menu.
Using the right and left arrow keys, move the black box to the first number in the time that you want to set. (The time is in hours, minutes, and seconds) Now press the up or down arrow keys until the desired number shows. Continue until the time shown in the display is correct, then press the ENT key. In this example, the down timer is set for 10 minutes. The unit returns to the navigation, mapping, or windows display.
REPROGRAMMING BOXES 1. SELECT “REPROGRAM BOXES” FROM MAIN MENU. 2. THE BOX SELECTION SCREEN APPEARS. PRESS THE RIGHT ARROW KEY UNTIL THE DESIRED BOX APPEARS. 3. THIS IS THE FIRST WINDOW THAT WE WANT TO USE. PRESS THE UP ARROW KEY TO SELECT IT. 4. 5. 6. THE FIRST BOX IS PLACED AT THE TOP. AFTER MESSAGES ERASE THEMSELVES, YOU’RE RETURNED TO THE BOX SELECTION SCREEN SHOWN IN STEP 2. WE CHOSE THIS WINDOW AS THE SECOND ONE FOR THIS GROUP. REPEAT STEPS 2 AND 3 AGAIN.
The first window appears on this screen. A description of the window appears in a box on this screen, also. If you wish to use it, simply press the up arrow key. The unit flashes a message on the screen, telling you it’s adding the new window to the group. When it’s finished, it returns to the box selection menu. You can now press the right or left arrow keys to select the next box in the group. When you’re filled the group with boxes, the unit will automatically save your reprogrammed group.
point number it just used. This also places you in the waypoint menu as shown at right. Wait a few seconds and the menu will clear automatically or press the EXIT key to erase the waypoint menu. Saving Your Present Position as a Waypoint (Select Number Method) The methods shown above don’t let you choose the waypoint number. You can pick the waypoint number, then save your present position. To do this, first press the WPT key. Now press the up arrow key once. This is the waypoint number selection menu.
Edit Lat/Lon The AccuMap 12 lets you enter any latitude/longitude using the keyboard and save it under any waypoint number, from 1 to 250. You can also change any waypoint’s position using this method. To do this, first select the waypoint number. When you select the USER WPTs menu, the GPS receiver places you at the last-used waypoint number. If you want to save the location under a different waypoint number, press the up arrow key until the black box is on the “WPT #” label.
Press the up or down arrow keys to select the first letter in the name. Press the right arrow key to move the black box to the next position in the name. Repeat this sequence until you’ve entered all of the letters in the waypoint name. Press the ENT key to accept this name, the WPT key to erase all characters in the name, or the EXIT key to leave this screen without saving any changes. Tip: You can select waypoints by name instead of by number.
waypoint number 10. To do this, go to the second waypoint menu page. Now highlight the “Move A Waypoint” label. Press the right arrow key. The screen shown at right appears. The “Select From” label is highlighted. Using the down arrow key, highlight either the name or waypoint number labels. You can select a waypoint to be moved by name or number. In this example, it’s already on waypoint number one.
Once you have the first waypoint showing on the screen, then you need to choose the other waypoint that you’re going to measure. Highlight the “Select” label at the top of the screen, then press the right arrow key to select “B”. Now choose the waypoint that you wish measure. The distance and bearing from the first waypoint “A” to the second waypoint “B” shows at the bottom of the screen. You can select more waypoints to measure at this time or press the EXIT key to erase this screen.
press the left or right arrow keys until the desired route number appears. In this example, however, we’ll use route number one. Beneath the route number is the route name menu. If you wish to name the route, highlight the “NAME” field, then press the right arrow key. Use the arrow keys to name the route, then press the ENT key when you’re finished. Now highlight the top of the stack of gray boxes at the bottom of this screen as shown at right. This is the list of waypoints used in your route.
Continue selecting waypoints until the route is complete. As you add waypoints to the list, the bearing and distance from each waypoint to the one previous is shown to the right of the waypoint’s name. In this example, the second waypoint in the list is 104 degrees and 30.75 miles from the first waypoint in the list. Select Waypoints - From Map To add a position from the map to the route’s list of waypoints, first highlight the position on the list of waypoints that you want to add the position.
Following a Route To follow a route, first recall it by pressing the MENU key, highlighting the “ROUTES” label, then highlighting the “RUN ROUTE” label and press the right arrow key. The screen shown at right appears. The black box is on the “Route # 01” label. If this isn’t the route you want to use, press the right or left arrow keys to switch to another one.
Delete a Route To erase a route from memory, first press the WPT key, then go to the Route Planning menu on the second user waypoint page. Switch to the route number you wish to erase, then move the black box to the “Delete Route” label. Press the right arrow key to delete it. NAVIGATION Navigate To a Waypoint The AccuMap 12 makes it easy to navigate to any waypoint in two simple steps. First, select the destination from the database, then press the key next to the “NAV GO TO ...” label.
Navigating to a cursor location The AccuMap 12 lets you navigation to a location without storing it in the waypoint database by using the map and cursor. To do this, first switch to any map screen. Map number 1 shown at the top of the next page is used in this example. MOVE CURSOR TO LOCATION PRESS MENU KEY, THEN PRESS RIGHT ARROW KEY NAVIGATING TO CURSOR LOCATION Now move the map cursor to the location that you want to navigate to. Next, press the MENU key.
CANCEL NAVIGATION The AccuMap 12 continues to navigate to a recalled waypoint, the last waypoint in a route, or the cursor position until you stop it. To stop the navigation function, press the MENU key, then press the up or down arrow keys until the “Cancel Navigation” label is highlighted. Press the right arrow key. The unit stops showing navigation information to the waypoint. SYSTEM SETUP The AccuMap 12 has several menus and commands listed under the “System Setup” label on the main menu.
last known track direction. When you resume speed, all features operate normally. When you’re stopped at a traffic light, the track holding feature is useful to prevent the annoying random numbers from appearing on the display while you're stopped. This also prevents the unit from rotating the map in all directions when it's in the "track-up" mode. This feature is useful when you're using the AccuMap 12 while hiking, horseback riding, or other typically slow-speed activities.
PCF (Position Correction Factor) Another method used to make your display match a chart or map is called “PCF” or Position Correction Factor. This unit gives you the capability to move or offset the position shown on the display to match one on the chart. The unit will add this offset to all position and navigation displays at all times. Remember, the position error on any radio navigation system is very dynamic and the PCF offset should never be used in an attempt to cancel the error.
Units of Measure The AccuMap 12 can show its data in many different formats. For example, distance can be displayed in statute miles (MI), nautical miles (NM), or kilometers (KM). The following can be changed on the Units of Measure menu: (Defaults shown in bold) Distance .................. miles, nautical miles, kilometers Speed ...................... miles per hour, knots, kilometers per hour Bearing .................... magnetic, true Altitude .................... feet, meters Clock .....................
Press the up or down arrow keys to highlight the desired position format. Press the EXIT key to select the format and erase the menu. NMEA / DGPS The AccuMap 12 transmits data through the data port in the back of the unit using NMEA 0183 format, version 1.5 or 2.0. This data is used by other electronic devices such as marine autopilots for position and steering information. DGPS on the other hand, is a data input. DGPS is an acronym for Differential Global Positioning System.
Configure NMEA Output Press the down arrow key on the “NMEA/DGPS” menu until the “Configure NMEA Output” menu is highlighted, then press the right arrow key. A screen similar to the one at right appears. NMEA 0183 Version There are two versions of the NMEA data, 1.5 and 2.0. If your other equipment requires 2.0, press the right arrow key to select it. NMEA Sentence Selection Some equipment requires different sentence. The AccuMap 12 default setting for these sentences is on.
NDC-1 TO ACCUMAP 12 ACCUMAP 12 TRANSMITTING NMEA DATA TO ANOTHER DEVICE ACCUMAP’S WIRES WHITE WIRE RED WIRE TO +12V SHIELD WIRE GROUND WIRES OTHER DEVICE’S WIRES POWER (IF NEEDED) OTHER DEVICE’S RECEIVE DATA WIRE OTHER DEVICE NDC-1 TO ACCUMAP 12 ACCUMAP’S WIRES ACCUMAP 12 RECEIVING DATA FROM A DGPS RECEIVER GREEN WIRE WHITE WIRE RED WIRE TO +12V SHIELD WIRE GROUND WIRES DGPS RECEIVER’S TRANSMIT DATA WIRE DGPS RECEIVER’S RECEIVE DATA WIRE (IF NEEDED) POWER (IF NEEDED) DGPS RECEIVER 47
right or left arrow key until the desired number appears. Press the EXIT key when you’re finished. SERIAL COMMUNICATIONS SETUP To set the data port, highlight the “Serial Com Setup” on the System Setup menu. Press the right arrow key. The screen shown at right appears. Check your DGPS receiver’s manual for the proper data settings. Highlight the menu item you need to change. Press the left or right arrow keys to change them. The serial port defaults are 4800 baud, no parity, and 8 data bits.
NAME You can personalize your GPS receiver by entering your name, social security number or any I.D. you desire. To enter a name, first highlight the “Name Input” label on the System Setup menu. Press the right arrow key. The screen shown at right appears. This is the first name entry screen. Press the up or down arrow keys until the first letter appears that you want to use. When it does, then press the right arrow key to move to the next letter. Continue this process until the I.D. is complete.
GPS Update Rate Changing the update rate conserves battery power and lengthens the battery life. The update rate is the length of time it takes the receiver to send data to the display. In other words, normally the receiver sends position data once every second. You can reduce that time to once every five seconds. However, slowing the update rate also makes it harder to use this product at very slow speeds, such as hiking.
the necessary satellites, but it usually takes less time. Remember, when it does, your local time and possibly date can be wrong. Use the method shown in the initialization section at the front of this manual to change them, if needed. Once this is done, an internal clock will keep the correct time, even when the unit is turned off. The GPS system updates this clock when the unit is locked on to the satellites. ALARMS The AccuMap 12 has several alarms.
MESSAGES At the bottom of the GPS Alarms menu are the position (POS) and DGPS message selections. When turned on, the position message (shown at right) appears for a few seconds whenever the AccuMap 12 locks onto the satellites and shows a position. It also appears when the unit loses the lock onto the satellites and cannot navigate. Pressing the EXIT key erases these messages. The DGPS message appears whenever the unit begins or stops using DGPS data to help determine your position.
tom of the list. Now press the left or right arrow key until the desired time appears on the menu. Press the EXIT key when you’re finished. The backlights brightness is also adjustable. To do this, highlight the “Light” menu. Now press the left or right arrow key until you have the lights at the desired level. Press the EXIT key when you’re finished. The default light level is maximum.
On the example at right, the speed is being changed from 100 m.p.h. to 30 m.p.h.. When the numbers are correct, press the EXIT key. Starting Position Normally, the starting position for the simulator is your present position. If you want to change the starting position, highlight the “SET START” label, then press the right arrow key. The screen shown below right appears. You can select any waypoint as the simulator’s starting point.
BATTERIES When using the AccuMap 12 with batteries, the backlights automatically turn off after 30 seconds. (Remember, you can change the time interval.) Pressing the PWR key turns the lights on again. If the batteries become weak, the message shown at right appears on the display. When the battery voltage drops below a certain level, the unit automatically turns itself off. A message shows on the screen about a minute before it shuts down.
WINDOW BOXES These boxes are used on Map 3 and Nav 1 only.
13 14 16 57 15
WINDOW GROUPS This is a listing of window groups A through T.
M N O P Q R S T 59
Eagle's UPS Return Service - U.S.A. Only Eagle Electronics and United Parcel Service (UPS) are proud to offer all of our customers free shipping for all units sent to us for repair or service. If you have to send this unit to the factory, and you are in the continental United States, use the enclosed UPS shipping label for easy, free shipping to our factory customer service department. There are six easy steps: 1.
KEEP THIS LABEL! YOU WILL NEED IT IF YOU EVER NEED TO RETURN YOUR UNIT TO THE FACTORY FOR REPAIR. Accessory Ordering Information To order accessories such as power cables or transducers, please contact: 1) Your local marine dealer. Most quality dealers that handle marine electronic equipment should be able to assist you with these items. Consult your local telephone directory for listings. 2) LEI Extras, Inc. P.O. Box 129 Catoosa, OK 74015-0129 or call 800-324-0045 (USA orders only.
EAGLE ELECTRONICS FULL ONE-YEAR WARRANTY “We", “our”, or “us” refers to EAGLE ELECTRONICS, a division of LEI, the manufacturer of this product. “You” or “your” refers to the first person who purchases this product as a consumer item for personal, family, or household use. We warrant this product against defects or malfunctions in materials and workmanship, and against failure to conform to this product’s written specifications, all for one year (1) from the date of original purchase by you.
DATABASES LICENSE AGREEMENT THIS IS A LEGAL AGREEMENT BETWEEN THE END-USER WHO FIRST PURCHASES THIS PRODUCT AS A CONSUMER ITEM FOR PERSONAL, FAMILY, OR HOUSEHOLD USE (“YOU”) AND EAGLE ELECTRONICS (“WE”, “OUR”, OR “US”). USING THE PRODUCT ACCOMPANIED BY THIS LICENSE AGREEMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ALL TERMS AND CONDITIONS, PROMPTLY RETURN THE PRODUCT TO US VIA A TRACEABLE DELIVERY METHOD, AND YOUR MONEY WILL BE REFUNDED. 1.
DATABASES LIMITED WARRANTY “We”, “our”, or “us” refers to Eagle Electronics, the manufacturer of this product. “You” or “your” refers to the first person who purchases the product as a consumer item for personal, family, or household use. The Databases Limited Warranty applies to the one or more databases that your porduct may contain. We refer to each of these as a “Database” or together as the “Databases.
How to Obtain Service (Canadian Customers Only) We back your investment in quality products with quick, expert service and genuine Eagle replacement parts. If you need service or repairs, contact the Eagle Factory Customer Service Department at the toll-free number listed below. A technician may be able to solve the problem and save you the inconvenience of returning your unit. You will be asked for your unit's serial number. 800-324-1354 Canada Only. Monday through Friday 8:00 A.M. - 8:00 P.M.
How to Obtain Service - U.S.A. Only We back your investment in quality products with quick, expert service and genuine Eagle™ replacement parts. If you're in the United States and you have questions, please contact the Factory Customer Service Department using our toll-free number listed below. You must send the unit to the factory for warranty service or repair. Please call the factory before sending the unit. You will be asked for your unit's serial number.
