User manual

Doc-ID: EAPCEN Page 20
Date: 16.12.2015
How to unlock more features?
Once a license is installed it unlocks a certain number of extended features, but at least one. In case you want to unlock
more features as soon as they become available, you a) need to request for a new license code and b) install it as
described above. You can request the new license code via the “Get License ID code” button in the license manager,
which eventually will you cause to write an e-mail. In this e-mail please clearly state all new features you wish to unlock
with their names, including already unlocked features, so these can be included in the new license code.
For previously purchased unlockable features please include the proof of purchase.
Can a license be transferred to a different PC?
No. But there is a multi-license package available. Please contact out sales team for advice on how to proceed or a
quote. This is especially required in case a PC with an installed license suddenly fails and becomes unusable or the
license was only installed on the PC for temporary use and test and that PC is going to be forwarded to the end user.
What to do if the license should suddenly become invalid?
It may happen that a license suddenly becomes invalid, for example because the PC configuration has changed and its
computer ID (short: CID) too. In such a case, please first compare the current CID with the one in the e-mail you should
have received after purchasing the license. The current CID is shown to you when accessing the menu “? -> License
Management” and then by clicking on “Get License ID Code”.
a) If both CIDs are identical, simply install the license again. See above “How to install a license code?
b) If the CID has changed, please request a new license code. You can do this by sending us an e-mail which should
contain the new and old CID and the proof of purchase. We will then generate a new code and mail it to you.