User's Manual

©e2v technologies (uk) limited 2010 107553 09 Aug 2010 DAS762156AA (UK) Version 11, page 45
SECTION 11 - FAQ and Troubleshooting
1. Can I make the camera transmit/send/record video all the time?
Yes. To change the camera so that it sends output video from switch-on, connect the camera to a
PC that has the customer software installed on it using the USB lead supplied with the camera.
Run the software and select Camera – change customisable settings.
Tick the box ‘Change Network Settings’ and tick the box ‘MPEG4 Streaming Enabled’. Click ‘Save
to Camera’. The analogue output (if fitted), LRT transmitter and video recording battery pack are
controlled by the same function.
2. The digital video does not play or has stopped.
Firstly, check all the obvious causes such as switching on, transmitting and plugging in.
Check if the Argus
®
4 camera is still sending video either by viewing the antenna icon is visible on
the Argus
®
4 camera or by using the customer software.
If the icon is not visible, then there is no video transmission from the Argus
®
4 camera. Turn the
video on either by holding the right grey button (zoom/tx) on the camera for a few seconds or
through the control software.
When using the wireless transmitter, it is also possible that the camera has gone out of range.
This may be due to obstructions in the radio path, building construction or radio interference as
well as simply distance.
The connection to the camera can be tested using the ‘ping’ command to the camera IP address.
See your computer documentation on this function.
Where ‘ping’ fails, this indicates a network problem that may require specialist knowledge.
However, the following is a list of the more common causes:
• Interference from devices using the 2.4 GHz frequency, such as cordless phones,
microwave ovens or analogue video transmitters.
• The presence of a large number of other Wi-Fi devices.
• Setting the wrong IP address, check the camera address with the customer software.
• Duplicate IP addresses, perhaps where another device is using the fixed address given to
the camera.
• Using a crossover cable for a point-to-point network. The necessary network crossover is
built into the EPVA junction box.
• A router that does not sense the crossover in the EPVA junction box.
• Another camera or transmitter in range on the same IP address, channel and/or SSID.