User guide

17
Using the Docking Base
MONITORING DESCRIPTION AND FEATURES
The MedSmart Dispensing Unit will automatically transmit device and dispensing history
(compliance) information to the Data Center one time per day at night (between 12:00 AM
and 5:00 AM). MedSmart will also send instant messages to communicate certain
situations such as mechanical jam, missed dose or a Help/Refill Request. Below is a list
of immediate and next day alert messages that designated recipients may elect to receive.
Immediate Alert Messages Next Day Alert Messages
Mechanical Jam Dispensing History (Compliance)
Missed Dose Low Battery
Help/Refill Request Refill Reminder (low medicine)
Based on the monitoring requirements, missed dose alerts may be customized
based on the number of missed does received (e.g. alert message after one (1)
missed dose or alert message after three (3) missed doses).
REMOTE PROGRAMMING – MONITORED VERSION ONLY
Getting Ready:
1. Be sure the device is properly connected to electrical power and the telephone line
wall jack.
2. Have the following information (from Remote Programming and Monitoring
Information Form) ready to provide to the Programming Support Representative:
a. User name, address and phone
b. Device serial #
c. Time zone
d. Tray size (24 or 29 Cell Tray)
e. # of alarms per day (1-6 per day)
f. Reminder/Alarm times per day (e.g. 9:00 am, 12:00 pm, 3:00 pm etc.)
g. Alert Recipient information email address or cell phone number
3. Remove the tray from the MedSmart Unit for loading. Based upon the number of
reminders/alarms per day, select and place the correct Loading Guide Disk on the
tray. Load the appropriate pills into the correct cells and place in unit.
4. Once complete, call the Product Support Center 1-800-853-1458 to program and
activate Monitored MedSmart.
ATTENTION
MedSmart Monitored Base Customers
A Programming Change Confirmation email will
be sent to the primary caregiver when a change
is made to MedSmart programming.