User Guide
MD.2 Users Manual
7
4. The MD.2 detects that AC power has been interrupted for any period of time
(temporary power outage);
5. The MD.2 is allowed to go empty;
6. The MD.2 flashes a machine error.
The MD.2 calls the caregiver(s) and informs them (via a pre-recorded voice message) of an above
mentioned problem or event. During the phone notification, the caregiver will need to accept
responsibility for handling the problem, and will then be asked to respond to the voice message
by pressing the “1” key on the telephone. If the caregiver does not respond by pressing the “1”
key on the telephone, the MD.2 will continue to call up to four caregivers, (4 tries per caregiver).
If it fails to contact any caregivers, the MD.2 then calls the Support Center.
The Support Center
The Support Center programs and schedules medication delivery times into the MD.2 as well as
provides 24 hour monitoring. Monitoring is optional and is available for a monthly fee.
Monitoring Includes:
A. User/Mac
hine Summary:
The MD.2 uploads on a nightly basis to The IMD Support Center. In turn via our
website www.imdsuppor
tcenter.com
you can view
• User’s recent dispense history
•Battery status
•How much medication remains in the machine
B. Missed dose:
If the user misses a dose, the machine will call up to four caregivers. If it is unable to
reach any of the caregivers, it will then call our support center and we will try and reach
caregivers. Without monitoring the machine will still call caregivers, but it will not call our
support center.
C. Suppor
t Center Help:
If you should ever have to call our support center for any type of change, question or
technical help, with monitoring there is no charge but without monitoring there is a
charge each time you call.
Please call 1-877-563-2632, and ask for an IMD representative to activate monitoring.
The Caregiver
The most important element of the success of the MD.2 is the caregiver. T
he correct filling of
medication cups and proper loading of the MD.2 in a timely manner is the responsibility of the
caregiver. Any problems reported by the MD.2, such as missed medications, machine empty, etc.,
are also the responsibility of the caregiver to rectify.
WARNING
!